10 måneder sidenOriginalOversættelse
Tak for de mange negative anmeldelser. Jeg kan bekræfte det indtil videre!
Jeg vil ikke forsøge at registrere mig her mere, de problemer, jeg allerede havde, var meget irriterende...
"Bemærk dog, at verifikation er en standardprocedure i kasinoer, og vi er ingen undtagelse."
Dette citat fra kasinoet er en vittighed om de lange verifikationsprocesser og udbetalingstider. Der er rigtig mange gode casinoer, der implementerer dette retfærdigt. Skam på kasinoet at retfærdiggøre enhver form for udbetalingsforsinkelser med sådanne udtalelser.
Så folkens, se efter et kundevenligt casino, der skiller sig ud for sin seriøse adfærd. Og ikke som her med mange tomme løfter!
Jeg vil ikke forsøge at registrere mig her mere, de problemer, jeg allerede havde, var meget irriterende...
"Bemærk dog, at verifikation er en standardprocedure i kasinoer, og vi er ingen undtagelse."
Dette citat fra kasinoet er en vittighed om de lange verifikationsprocesser og udbetalingstider. Der er rigtig mange gode casinoer, der implementerer dette retfærdigt. Skam på kasinoet at retfærdiggøre enhver form for udbetalingsforsinkelser med sådanne udtalelser.
Så folkens, se efter et kundevenligt casino, der skiller sig ud for sin seriøse adfærd. Og ikke som her med mange tomme løfter!
- - - - 0,0 - - -
- et casino, der ikke ønsker at betale ud, er et dårligt casino og fortjener ikke navnet
Automatisk oversættelse:
Rolling Slots Casino
10 måneder siden
Dear SimonC,
Thank you for sharing your experience. We are sorry to hear that you did not have a smooth experience in our casino, and we apologize for any inconvenience caused.
We totally understand your frustration, and we know that the waiting time for a withdrawal processing can be tiring. However, please bear in mind that the verification process is a mandatory procedure, which every player shall pass before withdrawing their funds. Also, the verification time is mentioned in our Terms and Conditions, but, sometimes, this procedure might be delayed due to requesting additional documents in higher quality.
Regarding the quote you mentioned, we apologize if it came across as dismissive or trivializing. Our intention was simply to communicate that verification is a standard procedure in the industry, aimed at ensuring the security and safety of our players and their accounts.
Also, please note that the requests are reviewed and processed in an orderly fashion, based on a waiting queue, and during the working hours of our Financial Department. Once your withdrawal request is processed, you are notified with a letter regarding your payout.
We genuinely appreciate your feedback and encourage you to reach out to our customer support team directly so that we can address your specific concerns. We are committed to resolving any outstanding issues and restoring your faith in our casino. Our support agents are 24/7 at your disposal.
Thank you for understanding,
Rolling Slots Casino Representative
Thank you for sharing your experience. We are sorry to hear that you did not have a smooth experience in our casino, and we apologize for any inconvenience caused.
We totally understand your frustration, and we know that the waiting time for a withdrawal processing can be tiring. However, please bear in mind that the verification process is a mandatory procedure, which every player shall pass before withdrawing their funds. Also, the verification time is mentioned in our Terms and Conditions, but, sometimes, this procedure might be delayed due to requesting additional documents in higher quality.
Regarding the quote you mentioned, we apologize if it came across as dismissive or trivializing. Our intention was simply to communicate that verification is a standard procedure in the industry, aimed at ensuring the security and safety of our players and their accounts.
Also, please note that the requests are reviewed and processed in an orderly fashion, based on a waiting queue, and during the working hours of our Financial Department. Once your withdrawal request is processed, you are notified with a letter regarding your payout.
We genuinely appreciate your feedback and encourage you to reach out to our customer support team directly so that we can address your specific concerns. We are committed to resolving any outstanding issues and restoring your faith in our casino. Our support agents are 24/7 at your disposal.
Thank you for understanding,
Rolling Slots Casino Representative
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