OPDATERET --- Jeg modtog faktisk min udbetaling på $75. Det tog omkring 6 dage efter upload af identitetsdokumenter, og jeg tror, jeg var lidt forhastet med min klage. Jeg vidste ikke, at den første udbetaling angiveligt kunne tage op til 2 uger - Så med det i tankerne virker det ret hurtigt, at kun 6 dage til den første udbetaling tager. Håber bare, at de næste er lidt hurtigere! Se bort fra min kedelige anmeldelse! Disse fyre er seriøse og BETALER.
VIL IKKE BETALE MIG MINE GEVINSTER
Jeg brugte en bonus uden indskud og vandt $75, den maksimale udbetaling angivet i vilkårene. Gennemførte 40x omsætningen. Da jeg forsøgte at hæve mine penge, fik jeg at vide, at jeg skulle foretage en form for bekræftelsesindbetaling på "Mindst 20EUR og gennemspil 3x". Jeg spurgte 3 gange i livechatten, om dette ville være det sidste krav for at hæve gevinsterne uden indskud - jeg fik gentagne gange at vide "Ja, når du har gennemspillet 20EUR, kan du hæve dine penge". Jeg spillede igennem de 20EUR og anmodede om udbetaling, som straks blev afvist. Da jeg spurgte livechatten, sagde de, at jeg skulle uploade ID-bekræftelsesdokumenter... På trods af at de fik at vide, at dette ikke ville være påkrævet.
Jeg efterkom straks anmodningen og sendte de ønskede dokumenter. Jeg fik at vide, at de var blevet godkendt, og at min udbetaling ville blive behandlet, "når finansteamet godkender den". Det var den 10. september, og min udbetaling er stadig afventende.
Livechatten fortalte mig, at "det ikke tager lang tid". Jeg spurgte om den forventede tidsramme, og de kan ikke give dig andet end "det er op til finansteamet". De fortæller mig gentagne gange, at jeg vil modtage mine penge, men jeg har endnu ikke set noget.
Jeg informerede live chat-repræsentanten, inden jeg indbetalte, om at denne indbetaling på 20 EUR var den sidste af mine penge, og at jeg ikke har råd til at blive bøvlet med yderligere trin og ventetid på pengene, og at jeg kun ville fortsætte med indbetalingen, hvis de kunne bekræfte og garantere en udbetaling, og at det var det sidste nødvendige trin. De sagde "Ja, når du har gennemført 20 EUR, vil din udbetaling blive godkendt".
Det var en løgn, da min udbetaling stadig afventer. De lyver om alt, hvad de kan for at få dig til at udbetale penge - men når de først har fået dine penge, undgår de bare at betale dig, de holder dig ikke opdateret og har ikke anmodet om yderligere dokumenter. Jeg forstår ikke, hvorfor der er anmeldelser her, der siger, at de udbetaler "med det samme" eller "inden for få minutter". Det er en løgn. De ved ikke engang, hvornår de vil betale dig - de siger bare "det er finansteamets opgave". Hvis du beder om at tale med finansteamet, siger de, at det ikke er muligt.
Svindelcasino. Så meget for Dama NV's velrenommerede karakter. Jeg vil med glæde opdatere denne anmeldelse, hvis jeg nogensinde modtager min udbetaling, men på nuværende tidspunkt tror jeg bare, at dette er endnu et svindelcasino. En alt for velkendt svindelproces, som jeg har oplevet en god håndfuld gange nu, og den udspiller sig på præcis samme måde som alle de åbenlyse kendte svindelcasinoer.
Hold ikke vejret, mens du venter på en udbetaling fra disse fyre. De håber, at folk vil opgive deres kedelige udbetalingsproces og bare holde op med at spørge. Jeg stopper ikke, før de enten direkte afviser eller godkender.
UPDATED --- I did in fact receive my $75 cashout. It took about 6 days after uploading identity documents and I guess I was a bit hasty with my complaint. I didn't know that first withdrawal can supposedly take up to 2 weeks - So keeping that in mind, only 6 days for first withdrawal seems pretty fast. Just hoping the next ones are a bit faster! Disregard my bitchy review! These guys are legit and DO PAY.
WILL NOT PAY ME MY WINNINGS
I used a no deposit bonus and won $75, the max cashout stated in the terms. Completed the 40x wagering. When trying to withdraw my funds, I was told I needed to make some sort of confirmation deposit of "At least 20EUR and playthrough 3x". I asked 3 times in the live chat whether this would be the last requirement to withdraw the no deposit winnings - I was told repeatedly "Yes, once you've played through 20EUR you will be able to withdraw your money". I played through the 20EUR, made a withdrawal request which was promptly declined. When I asked live chat, they said I need to upload ID verification documents... Despite being told this wasn't going to be required.
I complied immediately, sent the requested documents. I was told they have been approved and my withdrawal will be processed "once the finance team approves it". That was September 10th and my withdrawal is still pending.
Live chat informed me 'it wont take long'. I asked the expected timeframe and they can't give you anything other than "it's up to the finance team". They repeatedly tell me I will receive my funds but I'm yet to see anything.
I informed the live chat rep before depositing that this 20EUR deposit was the last of my funds and I can not afford to be messed around with additional steps and time to wait for the money, and I would only proceed with the deposit if they could confirm and guarantee a withdrawal and that was the last step required. They said 'Yes, once you've played through 20EUR your withdrawal will be approved'.
This was a lie, as my withdrawal is still pending. They will lie about anything they can to get you to hand over money - but once they've got your money, they just avoid paying you, they don't keep you up to date, haven't requested any additional documents. Not sure why there are reviews here saying they pay out 'immediately' or 'within minutes'. That is a lie. They don't even know when they will pay you - They just say 'its the finance teams job'. If you ask to speak to the finance team, they say that is not possible.
Scam casino. So much for Dama N.V being reputable. Will happily update this review if I ever receive my withdrawal but at this point I believe this is just another scam casino. All too familiar scam process that I've dealt with a good handful of times now, it's playing out exactly the same as all the obvious known scam casinos.
Don't hold your breath waiting for a withdrawal from these guys. They're hoping people will give up on their tedious withdrawal process and just stop asking. I'm not going to stop until they either directly decline or approve.
