My experience with Winberry Casino has been extremely disappointing.
After losing a significant sum, I had to repeatedly ask for bonuses and received only four, all with poor conditions and high wagering requirements. And very low amounts. The 4th bonus they gave me was 500$ x7 wager with a max win of 2000$ - that clearly shows you that this casino has zero interest in a fair practice. And this bonus had to be argued and argued. Very unpleasant. I also received text messages advertising no-deposit bonuses of 150$...they were not actually available when I tried to claim them seconds after receiving the text message. This is false advertising.
Customer support has been nonexistent. I sent more than 20 messages and received no response. I question if they have a support department. The VIP manager also appeared to have very little authority and was unable to resolve basic concerns or answer simple questions. I was at a relatively high VIP level and requested the daily and weekly withdrawal amounts, weeks later, I was told he is still looking into it.
At my VIP level, its advertised fast withdrawals. This was false as well.
Withdrawals were slow, the tournaments lacked transparency, and the overall experience felt ungenerous and heavily focused on deposits rather than player retention.
The biggest red flag was the account-closure process. I requested that my account be closed 11 times. After becoming very firm during my final request, I was told that closures must be approved and may take up to 10 days.
A gambling site should close an account promptly when a player asks. Requiring approval and delaying closure for up to 10 days is unacceptable and a clear indication they just want players to keep depositing.
I am done with this casino. It has nothing of value to offer me.
After losing a significant sum, I had to repeatedly ask for bonuses and received only four, all with poor conditions and high wagering requirements. And very low amounts. The 4th bonus they gave me was 500$ x7 wager with a max win of 2000$ - that clearly shows you that this casino has zero interest in a fair practice. And this bonus had to be argued and argued. Very unpleasant. I also received text messages advertising no-deposit bonuses of 150$...they were not actually available when I tried to claim them seconds after receiving the text message. This is false advertising.
Customer support has been nonexistent. I sent more than 20 messages and received no response. I question if they have a support department. The VIP manager also appeared to have very little authority and was unable to resolve basic concerns or answer simple questions. I was at a relatively high VIP level and requested the daily and weekly withdrawal amounts, weeks later, I was told he is still looking into it.
At my VIP level, its advertised fast withdrawals. This was false as well.
Withdrawals were slow, the tournaments lacked transparency, and the overall experience felt ungenerous and heavily focused on deposits rather than player retention.
The biggest red flag was the account-closure process. I requested that my account be closed 11 times. After becoming very firm during my final request, I was told that closures must be approved and may take up to 10 days.
A gambling site should close an account promptly when a player asks. Requiring approval and delaying closure for up to 10 days is unacceptable and a clear indication they just want players to keep depositing.
I am done with this casino. It has nothing of value to offer me.
