Kære t4jrnznkny,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at afklare din situation.
Har jeg ret i at forstå, at du udelukkede dig selv gennem Kahnawake Gaming Commission?
Bemærk venligst, at hvis du er selvudelukket gennem spillekommissionen, gælder denne udelukkelse kun for kasinoer, der opererer under deres licens. Da 1Spin&Win Casino ikke er licenseret af Kahnawake, ville de ikke have adgang til nogen information om din selvudelukkelse.
Kan du bekræfte, om du har informeret dette casino om din selvudelukkelse direkte?
Jeg håber, at vi kan hjælpe dig med at løse denne sag hurtigt. På forhånd tak for dit svar.
Venlig hilsen,
Veronika
Dear t4jrnznkny,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that you self-excluded through the Kahnawake Gaming Commission?
Please note that if you are self-excluded through the gaming commission, this exclusion applies only to casinos operating under their license. Since 1Spin&Win Casino is not licensed by Kahnawake, they would not have access to any information about your self-exclusion.
Could you please confirm whether you informed this casino about your self-exclusion directly?
I hope we can assist you in resolving this matter promptly. Thank you in advance for your reply.
Best regards,
Veronika
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