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After almost a year using my account without major problems, it entered the dreaded verification and then the problems started. Initially they only ask for your ID, then they will ask you document by document as you meet the requirements. It even looks like they're trying to find a way to unlock their loot. After several documents were sent, they asked for a photo in which they had the identification document and a device where they were showing the conversation with the support. After that they don't answer you anymore, by phone and chat they just say you have to wait. By email they threaten to block your email if you keep sending it non-stop and no one solves the problem. Meanwhile, we are unable to withdraw our money and without being able to bet because the betting amounts are very limited. Account ID 407360555

Depois de quase um ano utilizando a minha conta sem maiores problemas, ela entrou na temida verificação e aí os problemas tiveram início. Inicialmente eles apenas solicitam seu RG, depois vão te solicitando documento por documento conforme você vai atendendo as exigências. Parece até que estão tentando achar uma maneira de desbloquear seus saques. Depois de vários documentos enviados, solicitaram uma foto em que contasse o documento de identificação e algum aparelho onde estivesse mostrando a conversa com o suporte. Depois disso não te respondem mais, por telefone e bate papo só dizem que tem que aguardar. Por email ameaçam bloquear seu email caso fique enviando sem parar e ninguém resolve o problema. Enquanto isso, ficamos sem poder sacar nosso dinheiro e sem poder apostar pois os valores de apostas ficam limitadossimos. Id da conta 407360555

Hello flaviadestelamberti,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino LAT. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

The verification issue has now been resolved. Now the problem is the limitation. In an ebasketeball battle game, for example, which before I could bet around R$1300.00, now I can only bet R$60.00. Can you help me about this?

O problema da verificação já foi resolvido. Agora o problema é a limitação. Num jogo de ebasketeball battle por exemplo, que antes eu podia apostar em torno de R$1300,00, agora só posso apostar R$60,00. Vocês podem me ajudar quanto a isso?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. Is there anything else we can assist you with?

Thank you very much for your understanding.

Best regards,

Nick

All right, that's all. Thanks

Tudo bem, somente isso. Obrigada