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I tried to make a withdrawal of 89.00 and filled out the forms 6 times. They always give an error or ask for unknown things like "enter your ivp," which no one knows what it is. I found out it was the social security number (CPF) and after providing even the city where I was born, the system gives an error and returns to the start.

The attendant even called me rude.

Tentei fazer um saque de 89,00 e preenchi os formulários 6 x. Sempre dão errro ou pedem coisas desconhecidas como por exemplo digite seu ivp, que ninguém sabe o que é. Descobri que era o cpf e depois de informar até a cidade onde nasci o sistema dá erro e volta ao início.

O atendente ainda me chamou de malcriado

Dear jobaol1951,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you tried accessing your casino account from a different device or using a different web browser?

Have you cleared your cookies, cache, and browser history before attempting to log in again?

How long have you been facing the technical issue with uploading your verification documents?

When was your last communication with customer support regarding this issue, and what solutions did they suggest?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

As the amount was small (89.00) I played the rest and reset the balance. There's no point in getting worked up over such a small amount. I sent it to you for the record and so that other people can see the level of the casino.

You can close now

Como o valor era pequeno (89,00) eu joguei o restante e zerei o saldo. Não vale a pena ficar nervoso por um valor tão pequeno. Mandei pra vcs pra deixar registrado e para que outras pessoas vejam o nível do cassino.

Podem encerrar

Thank you for letting me know.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.