Sidste år spillede jeg en turnering, som jeg troede, jeg havde vundet £2000
Men efter et par måneders e-mail, vil de have pengene bk (uden selv at fortælle mig, at de allerede er gået til min bankkonto for at få pengene), fordi det var et teknisk problem, og jeg skal betale dem tilbage. Jeg bad familiegruppen finde ud af det, men de i nordlandet, sverige eller danmark, spørger mig om detaljerne, som jeg gav dem, de sagde, at de ville være i kontakt med mig, aldrig hørt bk. end febr. fik et telefonopkald fra en kvinde, der fortalte mig, at jeg kun behøver at betale £1500 tilbage, jeg spørger hende, om hun kunne vente, da min mand måske forstår hende bedre. Sprogproblem, talte til min bank, fortalte de mig, at jeg ikke behøver at betale pengene tilbage som det er deres problem, nu vandt jeg på deres side den 24. maj over £200, hævet £180,00 efter at bankferiepengene stadig ikke var på min Paypal-konto. Så jeg ringede til dem hvorfor, de fortalte mig gennem tekniske vanskeligheder, at mange spillere stadig venter, end at de fik en e-mail, pengene blev tilbageholdt, da jeg skylder dem 2000 £, de kan lide at få det betalt bk, stadig har e-mailen gemt-det siger- ---32Red- wd [Hændelse: 240524-004311]
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supportuk@32red.com
13:43 (for 3 timer siden)
til mig
Hej Gudrun,
Tak for din e-mail.
Jeg kan bekræfte, at du ikke vandt disse penge, og det var en overbetaling.
Vi beder dig hurtigst muligt sende os det beløb, du har tilbage fra overbetalingen, så vi kan informere vores økonomi- og juridiske team.
Vi råder dig ikke til at stifte finansiel gæld for at returnere midlerne til os, så du skal blot returnere de midler, du har til rådighed.
Vi vil bekræfte handlingen med vores juridiske team. Vi kontakter dig, hvis vi har brug for yderligere oplysninger, men du kan være sikker på, at vi ikke vil forfølge juridiske skridt, så længe de resterende midler returneres.
Fortæl os venligst, hvis du har brug for yderligere hjælp.
Med venlig hilsen,
George.
mere end timer senere fik endnu en e-mail-
Kære GUDRUN,
Vi har bemærket, at du for nylig har brugt PayPal som betalingsmetode på din 32Red-konto. Som sådan ville vi fortælle dig, at vi opdaterer vores betalingsmuligheder hos 32Red, og fra den 3. juni 2024 vil PayPal ikke længere være tilgængelig som betalingsmetode.
Selvom vi sætter pris på, at dette kan forårsage nogle gener for dig, vil vi gerne benytte lejligheden til at introducere en helt ny betalingsmulighed - Instant Banking . Denne nye, banebrydende betalingsmetode tilbyder en nem og sikker måde at indbetale og hæve fra din konto. Med denne nye Open Banking- betalingsmulighed får du betalinger bekræftet direkte af din bank på en sikker og pålidelig måde. Det er hurtigt, enkelt og nu tilgængeligt på vores bankside.
Derudover vil vi gerne minde dig om, at vi har en række andre betalingsmetoder tilgængelige på 32Red såsom Visa/Mastercard , som også kan findes på vores bankside.
Vi sætter pris på din forståelse og samarbejde i denne sag.
Hvis du har spørgsmål, så tøv ikke med at kontakte os.
Med venlig hilsen,
32 Rød
da jeg altid betaler via PayPal og aldrig bruger mit kort udover at handle. da jeg er handicappet og ikke kan gå ud uden hjælp, plus at min bank rådede mig til ikke at bruge det på spillesteder.
nu ved jeg bare ikke hvad jeg skal gøre
Hilsen Amber70
Last year I played a tournament I thought I have won £2000
however ,after couple of month got Email they want the money bk (without even telling me they already gone to my Bankaccount to get the money) because it was a technical problem and I have to Pay it back. I alled the Kindred Group to find out , but they in the nothern country sweden or danmark the ask mefor the details wich i gave them they said they will be in contact with me, never heard bk. than febr . got a phonecall from a women telling me I only need to pay back £1500 ,i ask her if she could wait as my husband may understand her better.Language issue , Spoken to my Bank they told me i do not need to pay the money back as its their problem, now I won on their side on the 24th of may over £200, withrawn £180.00 after the Bankholiday money still was not in my Paypal account. So I called them why, they told me through technical Difficulty plenty of players still waiting , than got a email the Moneys got withold as I owe them £2000 they like to get it paid bk , still have the Email saved-it is saying----32Red- wd [Incident: 240524-004311]
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supportuk@32red.com
13:43 (3 hours ago)
to me
Hi Gudrun,
Thank you for your email.
I can confirm you did not win this money, and this was an overpayment.
We would ask that you send us the amount you have remaining from the overpayment as soon as possible so that we can inform our finance and legal team.
We do not advise you get into any financial debt to return the funds to us so please just return the funds you have available to you.
We will confirm the action with our legal team. We will be in touch if we need any further information but please rest assured that we will not pursue legal action so long as the funds you have remaining are returned.
Please let us know if you need any further assistance.
Kind Regards,
George.
than hrs later got another e-mail-
Dear GUDRUN,
We noticed that you have recently used PayPal as a payment method on your 32Red account. As such, we wanted to let you know that we are updating our payment options at 32Red and as from the 3rd June 2024 PayPal will no longer be available as a payment method.
Whilst we appreciate this may cause some inconvenience to you, we would like to take this opportunity to introduce a brand new payment option - Instant Banking. This new, cutting-edge payment method offers an easy and safe way to deposit and withdraw from your account. With this new Open Banking payment option, you'll have payments directly authenticated by your bank in a secure and trusted way. It's quick, simple and now available on our banking page.
In addition, we would like to remind you that we have a range of other payment methods available on 32Red such as Visa/Mastercard, which can also be found on our banking page.
We appreciate your understanding and cooperation on this matter.
Should you have any queries, please don't hesitate to contact us.
Kind regards,
32Red
as I always pay over paypal and do never use my Card appart from shopping . as i am disabled.and can not go out without help , plus my bank did advised me not to use it on gambling places.
now I just do not know what i should do
Regards Amber70
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