Tak, Abulhasan, for afklaringen. Som du måske ved, er det forbudt at oprette flere konti fra en enhed, IP -adresse eller husstand i de fleste kasinoer. Der er ingen tvivl om, at du overtræder reglerne , men vi mener, at sager som disse alle skal bedømmes særskilt, og at alle fakta skal tages i betragtning.
Kasinoet nægter at give os beviser, der ville bevise, at beslutningen var baseret på fakta, der kunne tyde på, at spilleren/spillerne opnåede eller kunne have opnået en urimelig fordel, og nægter samtidig at genoverveje sin beslutning i denne sag. Uden de nødvendige oplysninger kan vi desværre ikke fortsætte med at løse denne klage, og vi er tvunget til at lukke den som 'Uafklaret - Usikker sag'.
Jeg beklager, at jeg ikke kan være mere behjælpelig, men i det mindste at lukke denne klage som 'uløst' vil have en negativ indflydelse på casinoets rating, og andre spillere kan læse om din oplevelse i vores anmeldelse. Jeg håber, at du aldrig vil støde på et problem som dette igen.
Kasinoet kan når som helst genåbne denne klage.
Thank you, Abulhasan, for clarifying. As you might know, creating multiple accounts from one device, IP address, or household is prohibited in most casinos. There is no doubt that you are in breach of the Rules, however, we believe that cases like this should all be judged separately and all the facts should be taken into consideration.
The casino refuses to provide us with evidence that would prove that the decision was based on facts that would suggest that the player/players gained or could have gained an unfair advantage, and at the same time refuses to reconsider its decision in this case. Unfortunately, without the necessary information, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved – Uncertain case’.
I am sorry I can't be of more help, but at least closing this complaint as ‘unresolved’ will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.
The casino can reopen this complaint anytime.
Redigeret af en Casino Guru admin
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