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Hi I am having the same problem I have requested withdrawal multiple times it keeps getting rejected I just want to play the casino happily I have bills to pay for and they need to be paid on time that money is crucial to me if not I will be going to the police and let them handle it from there as I can see it's not the only person that it's happening too I just want this resolved asap

Dear gozza8798,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When was the last time you were in contact with the casino and what did you discuss?
• Is any withdrawal currently pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hi good morning mate yes there is a value of £570 in my account at the minute I conctacted them this morning asking why it keeps getting rejected and they said there is a que but it's happened 8 times now this shouldn't happen it's not right I have bills to pay for and people to look after all I want is my money back they have now blocked my account I can't access live chat anymore I have all the proof and yes my account if fully verified which I have full proof emails and live chat transcripts of that aswell please help get my money back it's really important to me it's making me feel unwell and nervous it's a lot of money that is mine

Hi mate would u be able to help with getting the money back I really need it I can't believe this has happened

Thanks for the update.

• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

Dear gozza8798,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Because it wouldn't let me log in it said user blocked but it was never blocked until I tried to withdraw my winnings and it was betting on sports, and no it was off funds off my money

Thank you for your reply, gozza8798. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on issues related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear gozza8798,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.