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This is how the casino blocked my winnings. Damn, a cowardly casino gave me a gift of 20 Brazilian coins, and this is how they locked my winnings.

Foi assim que o cassino trancou meus ganhos, droga, um cassino covarde me deu de presente 20 moedas brasileiras e foi assim que trancaram meus ganhos.

Dear mehmetaliii4545,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

I had a lot of complaints about money transfers Yesterday, the deadline I specified was October 31, they sent me 20 Brazilian coins as a gift for a new game, the biggest reward for me to test the game. I won the jackpot, the game called wild was blocked for 10 minutes, yes 10 minutes and my loss was caused, I do not consider them reliable, I am a big international player Guru, amsklagambers,Casino catalog,casino online, trustpilot,That's why I say, damn, 7 games casino I have the whole video, it's about 12 minutes, the game is blocked, I can't send it to you for 12 minutes, I can send it via WhatsApp if you want, but I can send you a screenshot on October 31. 2024

Tive muitas reclamações sobre transferências de dinheiro Ontem, o prazo que especifiquei era 31 de outubro, me enviaram 20 moedas brasileiras de presente para um novo jogo, a maior recompensa para eu testar o jogo. Ganhei o jackpot, o jogo chamado wild foi bloqueado por 10 minutos, sim 10 minutos e minha perda foi causada, não os considero confiáveis, sou um grande jogador internacional Guru, amsklagambers,Casino catálogo,casino online, trustpilot,É por isso que eu digo, caramba, cassino de 7 games Tenho o vídeo inteiro, tem cerca de 12 minutos, o jogo está bloqueado, não posso enviar para vocês por 12 minutos, posso enviar via WhatsApp se quiserem, mas posso enviar uma captura de tela no dia 31 de outubro. 2024

Dear mehmetaliii4545,

Thank you for reaching out. I was unable to find details on the specific bonus for the game you mentioned, but I have reviewed other bonuses related to specific or new slot games. All of these bonuses have a maximum win limit of 100% of the bonus amount awarded. In your case, this means a cap of 20 BRL.

Unfortunately, even if you had won the jackpot, any winnings exceeding the maximum win amount would be subject to forfeiture under the casino’s terms and conditions. Here are some examples for your reference:

https://ajuda.7games.bet/bonus-sumo-baby/

https://ajuda.7games.bet/fortune-panda/

Based on this, it appears the casino acted in accordance with its rules. Please be sure to always read the bonus conditions before claiming any.

If there is anything else we can assist you with or if you have additional concerns, please feel free to let us know.

Best regards,

Nick

Dear mehmetaliii4545,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir, I'm not a person who gets into unnecessary dialogues. Sometimes I send photos and screenshots of the errors I see, but I see that I haven't received a positive response.I see that you're doing nothing but procrastinating here, you're replying to us but you're not making any progress, that's sad, you're waiting for me to talk to him so that he sends the necessary photos.

Senhor, não sou uma pessoa que entra em diálogos desnecessários. Às vezes envio fotos e screenshots dos erros que vejo, mas vejo que não recebi uma resposta positiva.Vejo que você não está fazendo nada além de protelar aqui, está nos respondendo mas não está fazendo nenhum progresso, isso é triste, você está esperando que eu fale comigo para que ele envie as fotos necessárias.

Dear Mehmetaliii4545,

Thank you for your patience and understanding. The dialogue has serves for clarifying the situation. Based on the facts explained above, we will now proceed to close this complaint.

Best regards,

Nick