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Dear Lesliemayol82,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 7Slots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Dear Lesliemayol82,

Thank you for your patience.

Upon verification of your account on December 19, 2023, we found that the previous withdrawal request had been suspended pending verification. Your account is now successfully verified.

However, the financial department requests that you create a new withdrawal request for a maximum amount of 25,000 CLP.

Please note that you are free to make multiple transactions, but each should not exceed the specified amount.

It's important to highlight that this limitation is imposed by our payment provider.

Kindly cancel the current withdrawal request and proceed to create new payout requests adhering to the mentioned limit.

If you have any questions or need further assistance, please feel free to reach out.

Thank you for your understanding.

Best regards,

7Slots Casino

Dear Lesliemayol82,

It is clear from the screenshot you provided that you have an unfinished bonus on your casino account which needs to be wagered before requesting a withdrawal.

Based on the last post by the casino, you should be now able to request a withdrawal? Can you please do that and tell us if it worked?

Dear Lesliemayol82,

When exactly did you request them? Can you please forward a screenshot of your pending withdrawals?

Dear Lesliemayol82,

At this stage, we have successfully processed 12 transactions in the amount of 25,000.00 CLP each. One transaction in the same amount is currently in process on the side of the payment provider. The remaining withdrawal requests will be processed shortly.

Unfortunately, we cannot process all transactions simultaneously, as they may be denied by your bank.

We recommend waiting a bit longer. Alternatively, you can use crypto methods for withdrawal, such as Bitcoin. This payment method does not have any limitations on its side.

Thank you for your understanding.

Best regards,

7Slots Casino

Dear Lesliemayol82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Lesliemayol82,

As you are slowly but surely receiving your payments, please keep us updated regarding the remaining withdrawals.

Dear Lesliemayol82,

Can you please advise if any new payment arrived? You can also write your text here you do not have to post screenshots.

Dear Lesliemayol82,

As the casino might have weekly or monthly withdrawal limits, be sure to give more time for the payments to arrive as the casino claims that those payments were already approved. I would like to ask you again to reply here directly into the post and not with screenshots.

Let us know in case of any update.

Dear Lesliemayol82,

Upon review, I have noted that almost all transactions from our end have been processed.

However, there were a few transactions that were rejected by your bank.

We have investigated this matter with our financial department, and based on our findings, we recommend using an alternative payment method to expedite the process.

For instance, utilizing any crypto method would be much faster and more convenient.

If you require any assistance with this matter, our colleagues are readily available to help you. Feel free to reach out, and we'll be happy to provide support.

Thank you for your understanding.

Best regards,

7slots Casino

Dear Lesliemayol82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Lesliemayol82,

Please let us know once you request a payout by a different method. I would like to point out again to write your messages here instead of posting screenshots.

Dear Lesliemayol82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Lesliemayol82,

Thank you for your patience.

As we noticed, the payment has been declined on the side of the payment provider.

At this stage, we recommend that you create a new withdrawal request using a different bank or choose another payment method.

We understand that you want to receive the payment as soon as possible, but unfortunately, we cannot influence such situations, such as a bank refusal.

Once you create a new payout request, we will immediately process it from our side.

Feel free to reach out, and we'll be happy to provide support.

Thank you for your understanding.

Best regards,

7slots Casino

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.