Jeg anmodede om to udbetalinger den 5. februar, den ene var $2.500 og den anden var $1.500.
Jeg vandt disse penge på samme tid, derfor er det samme gameplay, samme gevinster, jeg gjorde ikke og har ikke spillet på kasinoet siden, så jeg annullerede ikke mine gevinster.
Den 12. februar blev min første udbetaling godkendt $2.500.
Men min anden udbetaling ($1.500) afventer stadig den dag i dag.
Det behøver ikke at blive gennemgået ect, da de allerede har gjort dette med min første tilbagetrækning.
de skal bogstaveligt talt kun gå ind og trykke godkend/betal hvad end det er de skal gøre for at betale mig mine gevinster.
Jeg har kontaktet chatfunktionen hver eneste dag de sidste to måneder. Over 30 opfølgningsanmodninger er blevet sendt til betalingsteamet/behandlingsteamet uanset hvad, og min udbetaling afventer stadig.
Jeg har sendt over 15 e-mails til support@abigcandy.com og payments@abigcandy.com og ingen af mine e-mails er blevet besvaret.
Jeg får det samme generiske bullshit-svar fra folk på chat, at de gør deres bedste for at skaffe mig mine gevinster, vær sikker på, at jeg snart vil have mine gevinster, og at der er sendt endnu en opfølgningsanmodning, og ledelsen er klar over min situation og arbejder på det, men stadig ingenting. Jeg har meget svært ved at tro, at der er så stor en forsinkelse mellem mine udbetalinger, da de blev foretaget med et minuts mellemrum, og min første er blevet betalt for over en måned siden.
I requested two withdrawals on the 5th of February, one being $2,500 and the other being $1,500.
I won this money at the same time, therefore it is same gameplay, same winnings, I did not and have not played the casino since so I didn’t void my winnings.
On the 12th of February my first withdrawal was approved $2,500.
But my second withdrawal ($1,500) is still pending to this day.
It doesn’t need to be reviewed ect as they have already done this with my first withdrawal.
they literally only have to go in and hit approve/pay whatever it is they have to do to pay me my winnings.
I have contacted the chat feature every single day for the past two months. Over 30 follow up requests have been sent to the payments team/processing team whatever and still my withdrawal is pending.
I have sent over 15 emails to support@abigcandy.com and payments@abigcandy.com and not one of my emails have been responded.
I get the same generic bullshit reply from the people on chat, that their doing their best to get me my winnings, rest assured I will have my winnings soon, and that another follow up requests have been sent and management are aware of my situation and working on it but still nothing. I find it very hard to believe that there is this much of a delay between my withdrawals when they were made one minute apart and my first one has been paid over a month ago.
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