Jeg offentliggør denne klage vedrørende alvorlige uoverensstemmelser i Admiral Casinos håndtering af min konto.
Jeg vandt cirka £1200 startende fra bonus-/gratis spin-midler og forsøgte at hæve £800+ den 29/04/2026.
Udbetalingssektionen mislykkedes gentagne gange, selvom min saldo var synlig. Jeg kontaktede support kl. 22:52 og bad om hjælp, fordi systemet hævdede, at udbetalingsbeløbet oversteg de tilgængelige midler, selvom over £800 tydeligt blev vist på kontoen.
Omkring 15 minutter senere begyndte jeg at få fejlmeddelelsen "Utilstrækkelige midler", selvom saldoen stadig var synlig.
Support svarede og bekræftede, at denne type problem kan opstå, når en session ikke lukkes korrekt, og angav:
"Vi kan se, at du har fundet din balance og kan fortsætte med at spille."
Admiral Casino sendte mig senere en aktivitetsoversigt, som:
* hævder fejlagtigt at spillet startede efter midnat den 30/04/2026,
* udelader flere timers spiltid fra d. 29/04/2026,
* udelader helt min Kleopatra-gevinst på £481,
* og refererer til en "Twin Spinner Sizzling Hot Deluxe"-session, der ikke vises nogen steder i deres egne logfiler.
Operatøren hævdede også, at min saldo var reduceret til £260 inden 02:47.
Imidlertid:
* kl. 03:06 indsendte jeg en anmodning om udbetaling på £300,
* hvilket normalt ikke ville være muligt, hvis kun £260 var til rådighed.
Jeg har også skærmbilleder, der viser:
* restbeløb £801,84
* udbetalbar saldo £801,84,
* ingen aktive bonusbegrænsninger,
* Fejl med "Utilstrækkelige midler",
* og tekniske fejlmeddelelser under spillet.
Efter flere dage med gentagne KYC-indsendelser, inklusive PDF-kontoudtog, der tidligere var blevet accepteret ved tidligere udbetalinger, blev min konto permanent blokeret.
Trods dette:
* Admiral Casino bekræftede senere, at mine dokumenter var "modtaget og godkendt".
* og efterfølgende behandlede den ventende udbetaling på 300 £ efter beslutningen om kontolukning.
Tidslinjen og de optegnelser, som operatøren har fremlagt, virker meget inkonsekvente og ufuldstændige.
Jeg er villig til at levere understøttende skærmbilleder, e-mails, tidsstempler og optagelser, hvis det kræves.
Dette offentlige opslag indeholder kun et kort resumé af sagen.
Der findes et betydeligt større antal understøttende beviser, herunder:
* fuld e-mailkorrespondance,
* optagelser af spil,
* skærmbilleder med tidsstempler,
* udbetalingshistorik,
* bevis for tekniske fejl,
* og yderligere kontoaktivitetsregistreringer, der tilsyneladende ikke stemmer overens med operatørens version af hændelsesforløbet.
Den komplette dokumentation kan indsendes til de relevante regulerende organer eller tvistbilæggelsesorganer, hvis det kræves.
Bøder allerede pålagt Admiral Casino
1. JANUAR 2025: Greentube Alderney Limited blev pålagt at betale et forlig på £1.000.000 for regulatoriske mangler (sag 39050).
2. TIDLIGERE: De blev idømt en bøde på 685.000 pund for lignende forseelser og manglende overholdelse af socialt ansvar.
I am publishing this complaint regarding serious ifnconsistencies in the handling of my account by Admiral Casino.
I won approximately £1200 starting from bonus/free spin funds and attempted to withdraw £800+ on 29/04/2026.
The withdrawal section repeatedly failed despite my balance being visible. I contacted support at 22:52 asking for help because the system claimed the withdrawal amount exceeded available funds even though over £800 was clearly displayed on the account.
Around 15 minutes later I began receiving "Insufficient funds" errors despite the balance still being visible.
Support replied confirming this type of issue can happen when a session is not properly closed and stated:
"we can see that you have managed to locate your balance and continue playing."
Admiral Casino later sent me an activity summary which:
* incorrectly claims gameplay started after midnight on 30/04/2026,
* omits multiple hours of gameplay from 29/04/2026,
* omits my £481 Cleopatra win entirely,
* and references a "Twin Spinner Sizzling Hot Deluxe" session that does not appear anywhere in their own logs.
The operator also claimed my balance had reduced to £260 by 02:47.
However:
* at 03:06 I successfully submitted a £300 withdrawal request,
* which would not normally be possible if only £260 were available.
I also possess screenshots showing:
* balance £801.84,
* withdrawable balance £801.84,
* no active bonus restrictions,
* "Insufficient funds" errors,
* and technical error messages during gameplay.
After several days of repeated KYC submissions, including PDF bank statements that had previously been accepted on earlier withdrawals, my account was permanently blocked.
Despite this:
* Admiral Casino later confirmed my documents were "received and approved",
* and subsequently processed the pending £300 withdrawal after the account closure decision.
The timeline and records provided by the operator appear highly inconsistent and incomplete.
I am willing to provide supporting screenshots, emails, timestamps, and recordings if required.
This public post contains only a condensed summary of the case.
A significantly larger body of supporting evidence exists, including:
* full email correspondence,
* gameplay recordings,
* screenshots with timestamps,
* withdrawal history,
* technical error evidence,
* and additional account activity records that appear inconsistent with the operator’s version of events.
The complete documentation can be submitted to the appropriate regulatory or dispute resolution bodies if required.
Fines already imposed on Admiral casino
1. JANUARY 2025: Greentube Alderney Limited was ordered to pay a £1,000,000 settlement for regulatory failures (Case 39050).
2. PREVIOUSLY: They were fined £685,000 for similar misconduct and social responsibility failures.
