Hej jeg indløste mine comp-point den 16. februar 2024 på et beløb på 340 rand lige efter at jeg spillede en gratis spin-bonus og vandt hele 9 rand fra det fortsatte jeg så med at spille, da mine comp-point ikke var rigtige penge efter at have vundet et par tusinde rands, jeg anmodede om en tilbagetrækning, se info nedenfor
Du kan se, at bonussen var 9,45, jeg modtog 10 % af dette er 0,9 cent.
Vi håber, du har det godt.
Vi vil gerne informere dig om, at selvom minimumsindsatsen i spillet ville være blevet accepteret, bemærkede vi, at du gik direkte til en indsats på ZAR 120 lige efter at have modtaget bonussen.
Husk at det er vigtigt at overholde indsatskravene og passende indsatsgrænser, når du bruger bonusser. Hvis du har spørgsmål eller bekymringer vedrørende væddemålsbetingelserne eller andre aspekter af spillet, er du velkommen til at kontakte os. Vi er her for at hjælpe dig.
Tak for din forståelse.
Med venlig hilsen
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Hej Lucan - velkommen tilCasinoReviews.com !
For det første - bonuskøbsfunktioner ER væddemål. De er simpelthen en stor indsats på resultatet af en bonusfunktion.
Efter at have gennemgået den pågældende afspilningshistorik er vi tilbøjelige til at acceptere din påstand delvist. Du overtrådte den maksimalt tilladte indsatsperiode, mens du spillede med en bonus. Dette gør bonuskontrakten ugyldig og vil resultere i, at din saldo nulstilles til præ-bonus-betingelser.
Du gennemførte dog omsætningskravet med 789.45ZAR. Hvis du nulstiller din saldo til præ-bonus-betingelser, vil du få 361ZAR. Størstedelen af saldoen, der er blevet annulleret, blev akkumuleret EFTER satsningskravet blev gennemført, og kan tilskrives ikke-bonusspil, da din saldo ikke faldt med 361ZAR efter det tidspunkt.
Som sådan ser vi 5346.75ZAR for at være legitime gevinster og vil kontakte operatøren for at diskutere yderligere.
Tak,
Du kan se, at bonussen var 9,45, jeg modtog 10 % af dette er 0,9 cent.
Den 28. februar 2024 kl. 12:46 skrev Mark:
Goddag Lucan Van Der,
Tak for at kontakte os. Vi sætter pris på din e-mail og muligheden for at adressere din anmodning om tilbagetrækning.
Efter grundig gennemgang af din udbetalingsanmodning, observerede vi, at flere væddemål, der blev placeret, oversteg 10 % af bonusbeløbet, der blev krediteret din konto. Som beskrevet i vores bonusvilkår og -betingelser er dette i strid med vores politik.
Til din reference har vi vedhæftet spilhistorikken til din anmeldelse. Brug venligst et øjeblik på at gennemgå det for at se de specifikke væddemål, der har overtrådt vores vilkår og betingelser.
Vilkår og betingelser for hver bonus er let tilgængelige på de respektive bonussider i vores casino, hvilket giver alle spillere mulighed for at gennemgå dem, før de benytter sig af bonusser. Vi har inkluderet det relevante afsnit her for din bekvemmelighed:
"Følgende væddemålsaktiviteter er ikke tilladt, før væddemålskravene for denne bonus er blevet gennemført:
1. Brugen af bonusmidler udelukkende til at komme igennem bonusstadierne i spil.
2. Lige, nul eller lav margin væddemål.
3. Sats på et ikke-slot-spil, såsom et bord- eller kortspil.
4. Sats på mere end ZAR 60 pr. spin eller 10 % af det modtagne bonusbeløb (den mindste af de to) på et spilleautomat.
5. Spil på ikke-tilladte spil (Se venligst 'Ikke-tilladte spil' for en liste over ikke-tilladte spil).
6. Brug af en 'feature buy'- eller Buy Pass-funktion i et spil.
Hvis det ved gennemgang af dine indsatsaktiviteter viser sig, at du har udført en af ovenstående, vil dine gevinster blive fjernet."
Ved at gøre krav på bonussen har du accepteret vilkårene og betingelserne for denne bonus, som inkluderer fjernelse af gevinstklausulen.
Vi har derfor annulleret din anmodning om udbetaling og annulleret gevinsterne.
Hvis du har spørgsmål, bedes du besvare denne e-mail eller kontakte vores kundesupport via live chat på vores side.
Vores industristandardtjenester og -vilkår er lovligt ratificeret af Malta Gaming Authority og er skrevet tydeligt nok til, at spillere kan følge dem og forstå.
Vores casino er licenseret af Malta Gaming Authority (MGA), der i vid udstrækning anses for at være et af de bedste regulerende organer i hele spilleindustrien. MGA håndhæver strenge retningslinjer for at sikre fair play, spillerbeskyttelse og ansvarligt spil. De overvåger og overvåger løbende licenserede kasinoer for at opretholde høje driftsstandarder.
Ved gennemgang af din udbetalingsanmodning kan vi se, at et antal væddemål blev placeret, der var større end 10 % af bonussen krediteret din konto. I henhold til bonusbetingelserne er dette ikke tilladt.
Vi har derfor annulleret din anmodning om tilbagetrækning og annulleret
HI i redeemed my comp points on the 16 th of feb 2024 of an amount of 340 rand just after i played a free spin bonus and won a full 9 rand from that i then continued to play as my comp points was no real money after winning a couple of thousand rands i requested a withdrawal please see below info
You can see the bonus was 9.45 i recieved 10 % of this is 0.9 cents there is no game that can play this amount but also note that the bulk of my money was from my comp pionts that in reality real money that i played with
We hope you're doing well.
We wanted to inform you that while the minimum bet in the game would have been accepted, we noticed that you went straight to a bet of ZAR 120 right after receiving the bonus.
Please be reminded that it's important to adhere to the wagering requirements and appropriate bet limits when using bonuses. If you have any questions or concerns regarding the wagering conditions or any other aspects of the game, feel free to reach out to us. We're here to assist you.
Thank you for your understanding.
Regards,
Verifications
Dispute Resolution Official 12 days ago
Hi Lucan - welcome to CasinoReviews.com!
Firstly - bonus buy features ARE bets. They are simply one large bet on the outcome of a bonus feature.
Having reviewed the play history in question we are inclined to agree with your claim partially. You did violate the maximum allowed bet term whilst playing with a bonus. This does invalidate the bonus contract and would result in your balance being reset to pre-bonus conditions.
However, you completed the wagering requirement with 789.45ZAR. Resetting your balance to pre-bonus conditions would leave you 361ZAR. The majority of the balance that has been voided was accumulated AFTER the wagering requirement was completed, and can be attributed to non-bonus play given that your balance did not drop by 361ZAR after that point.
As such, we view would view 5346.75ZAR to be legitimate winnings and will contact the operator to discuss further.
Thanks,
You can see the bonus was 9.45 i recieved 10 % of this is 0.9 cents there is no game that can play this amount but also note that the bulk of my money was from my comp pionts that in reality real money that i played with
On Feb 28, 2024 at 12:46 PM, Mark wrote:
Good day Lucan Van Der,
Thank you for reaching out to us. We appreciate your email and the opportunity to address your withdrawal request.
Upon thorough review of your withdrawal request, we observed that several bets placed exceeded 10% of the bonus amount credited to your account. As outlined in our Bonus Terms and Conditions, this contravenes our policy.
For your reference, we have attached the game history for your review. Please take a moment to go through it to see the specific bets that have breached our terms and conditions.
The terms and conditions for each bonus are readily accessible on the respective bonus pages within our casino, providing all players with the opportunity to review them before availing themselves of bonuses. We've included the relevant section here for your convenience:
"The following wagering activities are not allowed until the wagering requirements of this bonus have been completed:
1. The use of bonus funds purely to progress through the bonus stages of games.
2. Equal, zero, or low-margin betting.
3. Betting on a non-slots game, such as a table or card game.
4. Betting more than ZAR 60 per spin or 10% of the received bonus amount (the smaller of the two) on a slot game.
5. Betting on non-allowed games (Please see 'Non-Allowed Games' for a list of non-allowed games).
6. Using a 'feature buy' or Buy Pass function within a game.
If, on review of your wagering activities, it is found that you have performed one of the above, your winnings will be removed."
By claiming the bonus, you have accepted the terms and conditions of this bonus, which includes the removal of the winnings clause.
We have therefore cancelled your withdrawal request and voided the winnings.
Should you have any questions please reply to this email or contact our customer support via live chat on our site.
Our industry-standard services and terms are legally ratified by the Malta Gaming Authority and are written clearly enough for players to follow and understand.
Our casino is licensed by the Malta Gaming Authority (MGA), widely regarded as one of the best regulatory bodies in the entire gambling industry. The MGA enforces strict guidelines to ensure fair play, player protection, and responsible gambling. They continuously monitor and supervise licensed casinos to maintain high standards of operation.
On review of your withdrawal request, we see that a number of bets were placed that were greater than 10% of the bonus credited to your account. According to the Bonus Terms and Conditions, this is not allowed.
We have therefore cancelled your withdrawal request, and voided the
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