Tak for afklaringen, Bella Vegas Casino Team.
Kære jrobledo545 ,
I betragtning af beløbene i det medfølgende skærmbillede af din spilhistorie, ser det ikke ud til, at det har noget at gøre med comp-pointene eller 3 spins, som du hævdede. Men selvom der var nogle point krediteret til din konto oven på dine indbetalinger med rigtige penge, ville det også have været gratis penge givet af casinoet, så casinoets bonusregler ville meget sandsynligt have været gældende for sådanne penge.
Kan du bekræfte, at den del af spilhistorikken, der deles af casinoet, tilhører dig, og at du har vundet fra den anden på hinanden følgende bonus uden indskud uden at foretage en indbetaling?
Bemærk venligst, at der også er en anden regel i kasinoets vilkår og betingelser, der forklarer situationen mere tydeligt.
" 11.11.7. Ingen spiller må indløse to ikke-indskudsbonusser (gratis penge, gratis spins osv.) fortløbende. Dvs. en spiller skal foretage mindst en indbetaling på $20 mellem at gøre krav på tilbud uden indskud. Hvis en indbetaling ikke foretages mellem tilbud uden indskud, vil eventuelle efterfølgende gevinster blive annulleret. "
Da vi taler om bonusser uden indskud - gratis penge, som casinoet leverer til dets spillere, kan de begrænse det, som de finder passende, og vi accepterer det, hvis det ikke er i strid med vores Fair Gambling Codex og/eller interne politik. Ellers kunne spillere kun spille med bonusser uden indskud, uden at tage nogen risiko for at miste deres rigtige penge, mens de kun kunne vinde og hæve fra casinoet. Hvis det fungerede sådan, ville det slet ikke give mening for online casinoer at fungere.
Hver spiller er forpligtet til at læse vilkår og betingelser, som tydeligt forklarer bonusser uden indskud. Du accepterede dem ved registrering.
Derfor, hvis du vandt de omstridte midler fra den anden på hinanden følgende bonus uden indskud uden at foretage en indbetaling, er jeg bange for, at der ikke er noget, vi kan hjælpe dig med.
Hvis jeg overså noget, eller begivenhederne skete anderledes, er du velkommen til at rette mig.
Thank you for the clarification, Bella Vegas Casino Team.
Dear jrobledo545,
Considering the amounts in the provided screenshot of your game history, it does not look like it has anything to do with the comp points or 3 spins, as you claimed. However, even if there were any points credited to your account on top of your real money deposit(s), those would have been also free money given by the casino, so the casino's bonus rules would have very likely applied to such funds.
Can you please confirm the part of the game history shared by the casino belongs to you and that you won from the second consecutive no-deposit bonus without making a deposit?
Please note that there is also another rule in the casino's Terms and Conditions explaining the situation more clearly.
"11.11.7. No Player may redeem two non-deposit bonuses (free money, free spins, etc.) consecutively. i.e., a Player must make at least a $20 deposit in-between claiming any non-deposit offers. If a deposit is not made between non-deposit offers, any subsequent winnings will be voided."
Since we are talking about no-deposit bonuses - free money provided by the casino to its players, they can limit it as they see fit, and we accept it if it is not against our Fair Gambling Codex and/or internal policy. Otherwise, players could only play with no-deposit bonuses, without taking any risk of losing their real money, while they could only win and withdraw from the casino. If it worked like that, it would not make sense for online casinos to operate at all.
Each player is obliged to read the Terms and Conditions, which explain no-deposit bonuses clearly. You accepted them upon registration.
Therefore, if you won the disputed funds from the second consecutive no-deposit bonus without making a deposit, I am afraid there is nothing we can help you with.
If I overlooked something or the events happened differently, feel free to correct me.
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