Vi har genåbnet denne klage på anmodning fra BETWINNER Casino. Vi vil gerne give denne sag endnu en chance for at blive løst og hjælpe begge parter med at nå frem til en tilfredsstillende afslutning.
Kære mayanka5000, tjek venligst følgende e-mail, vi har modtaget fra kasinoet:
"Ved at tjekke sagen har vi opdaget, at vores sikkerhedsafdelings specialister den 13. februar anmodede spilleren om at sende et billede af spilleren med deres identitetsdokument (det, som spilleren nævnte i deres personlige profil) nær deres ansigt, hvilket også demonstrerer forsendelsen med vores sikkerhedsafdeling (åbnet på deres mobile enhed eller computer).
Et sløret billede blev dog leveret af spilleren, hvilket fik vores specialister til at anmode om et nyt billede af højere kvalitet, for at vores sikkerhedsafdelings specialister kunne acceptere det til verifikation. Det ønskede billede er ikke blevet leveret ajour.
For at verifikationsproceduren kan komme videre, skal spilleren give vores sikkerhedsafdelings specialister det ønskede billede af højere kvalitet. Spillerens ansigt, dataene i dokumentet og teksten i forsendelsen skal være tydeligt synlige og læselige på det samme billede. "
Ville du være i stand til at levere billedet som ønsket af kasinoet?
We’ve reopened this complaint at the request of BETWINNER Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
Dear mayanka5000, please check the following e-mail we've received from the casino:
"Upon checking the case, we have discovered that on February 13, our Security department specialists requested that the player send a photo of the player holding their identity document (the one that the player mentioned in their Personal Profile) near their face, also demonstrating the mailing with our Security department (opened on their mobile device or computer).
However, a blurred photo was provided by the player, which made our specialists request a new photo of higher quality in order for our Security department specialists to accept it for verification. The requested photo has not been provided up to date.
Thus, in order for the verification procedure to move forward, the player is to provide our Security department specialists with the requested photo of higher quality. The player's face, the data of the document, and the text of the mailing should be clearly visible and readable in the same photo. "
Would you be able to provide the photograph as requested by the casino?
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