Kære rockwood1010,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om din negative oplevelse med Casino Lust. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Vil du være venlig at rådgive, om du har akkumuleret dine gevinster med eller uden en aktiv bonus? Husk, at bonusser ofte kommer med et loft for gevinster.
Forstår jeg rigtigt, at du endnu ikke har modtaget dine gevinster på $500?
Kan du fortælle, hvornår du sidst har kommunikeret med casinoet, og hvad handlede det om?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen
Veronika
Dear rockwood1010,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Casino Lust. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly advise if you accumulated your winnings with or without an active bonus? Please keep in mind that bonuses often come with a cap on winnings.
Do I understand correctly that you have not yet received your winnings of $500?
Could you please advise when was the last time you communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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