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I made a deposit on the site with a bonus they offered

After I read about the rollover, I cancelled the bonus

My deposit went back into the balance and I played in live casinos

I won 1200 reais and spent 200

I withdrew 1000

They did not pay the withdrawal

The site claims fraud and now they're alleging about the bonus

They are behaving unfairly to avoid paying the withdrawal and have disappeared with the money.

If you look at the complaints here, there are several claims that they cancel the withdrawal and allege fraud etc.

It's outrageous

I played honestly and won honestly

Be careful with this site

All I want is to receive what I won

I'm sending the printout proving that I didn't play with a bonus

If you can help me

I just want to receive what I've won

.

Fiz um deposito no site com um bonus que ofereceram

Depois que eu li sobre o rollover eu cancelei o bonus

Meu deposito voltou para o saldo e joguei em cassino ao vivo

Ganhei 1200 reais e gastei 200

Saquei 1000

Nao pagaram o saque

O site alega fraude e agora alegam de bonus

Estao fazendo sacanagem para nao pagarem o saque e sumiram com o dinheiro.

Se voces verem no reclame aqui tem diversas reclamacoes que eles cancelam o saque e alegam fraudes etc.

E absurdo

Joguei honestamente e ganhei honestamente

Tomem cuidado com esse site

E so quero receber o que eu ganhei

Estou enviando o print provando que nao joguei com bonus

Se puderem me ajudar

So quero receber o que eu ganhei

.

Dear Acp1011,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you start playing with the bonus before you canceled it? Do I understand correctly that the casino confiscated your winnings?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Acp1011,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.