Kære ebergs344,
Efter at have indsamlet alle de nødvendige oplysninger og detaljer, lukker vi denne klage som uberettiget på grund af brud på casinoets vilkår og betingelser - flere konti og bonusmisbrug. Vi ville have gravet dybere, hvis der var en chance for, at det var utilsigtet, men i betragtning af ændrede personlige oplysninger på mindst én anden dubletkonto, er det bestemt ikke tilfældet her. Under sådanne omstændigheder betyder det, at du har givet os ufuldstændige/vildledende oplysninger fra begyndelsen, mens du var fuldt ud klar over et brud, du begik.
Kasinoet handlede i overensstemmelse med dets vilkår og betingelser, som du accepterede ved registrering(er).
Hvis du ikke er tilfreds med klageløsningen, anbefaler jeg, at du konsulterer den spillemyndighed, som casinoet er reguleret af.
Mange tak, Craze Play Casino Team, for at give information og for dit samarbejde.
Venlig hilsen,
Branislav, Casino.Guru
Dear ebergs344,
After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts and bonus abuse. We would have dug deeper if there was a chance it was unintentional, however, considering altered personal details in at least one other duplicate account, it is definitely not the case here. Under such circumstances, it means you provided us with incomplete/misleading information from the beginning while were fully aware of a breach you committed.
The casino acted in accordance with its terms and conditions, which you accepted upon registration(s).
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Craze Play Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru
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