Da jeg loggede ind på min konto, så jeg, at min saldo er nul, men den burde være omkring $700 i ækvivalent.
Da jeg kiggede på transaktionshistorikken, så jeg overførslen af hele min saldo fra 07.11.2023 - 17:13:02, modtageren er "1" (Screenshot.png). Kontakt support, agent "Killa" fortalte mig det
"Din konto blev permanent blokeret, og penge blev debiteret, fordi du under dine blackjack-spil brugte korttælleteknikken."
Den tekniske supportagent kunne ikke fortælle mig, hvilken specifik ToS-klausul jeg overtrådte, og fortalte mig det
"Vi vil gerne understrege, at kontolåsen ikke er relateret til en overtrædelse af vilkårene for brug af siden, men blev truffet af vores administrations beslutning i forbindelse med korttælling i blackjack, hvilket kan anses for uacceptabel praksis i spil på vores platform."
Kasinoet rapporterer ikke forbuddet mod kortkontoen nogen steder, og casinoadministrationen har ikke udstedt mig advarsler eller nogen meddelelser overhovedet om, at jeg overtræder noget.
Jeg vedhæfter skærmbilleder af min korrespondance med teknisk support på russisk, jeg kan også give dem oversat til engelsk, hvis du har brug for det.
Logging into my account, I saw that my balance is zero, but it should be about $700 in equivalent.
Looking at the transaction history, I saw the transfer of my entire balance from 07.11.2023 - 17:13:02, the recipient is "1" (Screenshot.png). Contacting support, agent "Killa" told me that
"Your account was permanently blocked and funds were debited because during your blackjack games you used the card counting technique.".
The technical support agent could not tell me which specific ToS clause I violated, and told me that
"We want to emphasize that the account lock is not related to a violation of the terms of use of the site, but was taken by the decision of our administration in connection with card counting in blackjack, which may be considered unacceptable practice in games on our platform.".
The casino does not report the prohibition of the card account anywhere, and the casino administration has not issued me warnings or any notifications at all that I am violating anything.
I attach screenshots of my correspondence with technical support in Russian, I can aswell provide them translated in English if you need.
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