Jeg forsøgte at bruge en kampagne, der krævede en $30 AUD indbetaling, som på det tidspunkt svarede til lige under $20 USD, så da kasinoet bruger AUD, valgte jeg et $30 indbetalingsbeløb ved hjælp af Eth, og jeg kopierede adressen, der blev angivet. Jeg behandlede til min coinbase-konto og sendte Eth-beløbet inden for fristen på 15 minutter. Efter at have ventet på, at transaktionen var vellykket, gik jeg tilbage til deres websted, men jeg var ikke blevet krediteret for indbetalingen, og efter at have kontaktet kundeservice via chat fik jeg at vide, at hvis den ikke dukkede op efter en time, så kontakt dem så det kan tages hånd om. Efter 90 minutter var jeg stadig ikke blevet krediteret for indbetalingen, så jeg startede en ny chat, og personen var så lang tid om at svare, at chatten blev lukket på grund af inaktivitet. Jeg startede en ny chat og lod personen vide, at jeg var blevet afbrudt, de fortalte mig, at de ville undersøge det. De tog et par minutter og fortalte mig, at der ikke var foretaget en indbetaling, på dette tidspunkt indsatte jeg den tegnebogsadresse, jeg fik. Mens jeg ventede på et svar, hoppede jeg over og fik skærmbilleder af transaktionen fra både min coinbase-konto og eth-scanning og vedhæftede dem derefter til chatten. På dette tidspunkt fik jeg at vide, at jeg skulle kontakte deres dokumentafdeling via e-mail og fik at vide, at det var alt, hvad CS-repræsentanten kunne gøre for mig. Efter at have sendt en e-mail til dokumentafdelingen, der inkluderede en forklaring sammen med skærmbillederne, ventede jeg på et svar. Det svar, jeg modtog, fortalte mig lige, at der var en fejl, og at min konto ikke ville blive krediteret. Jeg svarede og formidlede min forvirring om, hvorfor på trods af, at jeg brugte den adresse, de havde angivet, hvordan fejlen betragtes som mit ansvar, og jeg bad dem kontakte mig og i det mindste prøve at finde ud af, hvordan fejlen skete, men har endnu ikke modtaget et svar.
I was attempting to use a promotion that required a $30 AUD deposit which at the time equated to just under $20 USD so since the casino uses AUD I chose a $30 deposit amount using Eth and I copied the address that was provided. I processed to my coinbase account and sent the Eth amount within the 15 minute time limit. After waiting for the transaction to be successful, I went to back to their site but I hadn't been credited for the deposit and after contacting customer service through chat I was told that if it didn't show up after an hour then contact them so that it can be taken care of. After 90 minutes I still hadn't been credited for the deposit so I started a new chat and the person was taking so long to respond that the chat was closed due to inactivity. I started a new chat and let the person know that I had been disconnected they told me they would look into it. They took a couple of minutes then told me that there wasn't a deposit made, at this point I pasted the wallet address I was given. While waiting for a response I jumped over and got screenshots of the transaction from both my coinbase account and eth scan then attached them to the chat. At this point I was told that I had to contact their document department via email and was told that's all the CS rep could do for me. After sending a email off to the document department that included an explanation along with the screenshots I waited for a response. The response I received just told me that there was an error and my account wouldn't be credited. I responded and conveyed my confusion about why despite me using the address provided by them how the error is considered my responsibility asking them to contact me and try at very least to find out how the error happened but have yet to receive a response.
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