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I was entitled to 20 freespins for registration but I was not recognized because I did not enter the code during registration ... But it was not specified anywhere ..... It promised only the 20 free after sending documents .... ....

Mi spettvano 20 freespins per la registrazione ma non mi sono stati riconosciuti perché non ho inserito il codice durante la registrazione... Ma non era specificato da nessuna parte..... Si prometteva solo i 20 free dopo invio documenti........

Dear Salvatore,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Promotional T&Cs and this is what I found:

"Per ricevere il tuo bonus, segui questi semplici step:

•Registrati con il codice presentatore FTIVA

•Invia i documenti

•Entra in una delle nostre slot nella sezione casinò e ricevi i 20 Free Spins"

I found out we don’t have this fact mentioned in our review, therefore I fixed it right away. However, every player should always read the General and Bonus T&Cs in order to avoid situations like this one. 

I apologize, but there is nothing we can do for you in this case. If you have any other questions regarding this issue, please do not hesitate to ask me in this thread.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case. I am very sorry I couldn't help more, but I hope you won't come across a problem like this again.