UKGC oplyser også, at fejl, som de identificerede som en del af deres vurdering, omfatter manglende identifikation af kilden til midler for en kunde, der fortsatte med at miste £70.000 i en periode på tre måneder. Ydermere nævner UKGC også en anden og tredje kunde, som mistede henholdsvis £50.000 og £85.000 begge i løbet af kort tid.
I en kommentar til nyheden sagde Gambling Commissions administrerende direktør Richard Watson: "Gennem vores hårde overholdelses- og håndhævelsesaktivitet vil vi fortsætte vores arbejde med at hæve standarderne i branchen og fortsætte med at holde svigtende operatører til ansvar."
Det regulatoriske forlig på £1,3 millioner, som White Hat Gaming skal betale, vil gå til finansieringen af UKGC's nationale strategi for at reducere spilskade-program.
Som svar har White Hat Gaming udgivet en erklæring som svar, hvoraf en del lyder: "Den 28. januar 2021 udgav Gambling Commission ("Kommissionen") offentligt en erklæring vedrørende White Hat Gaming ("WHG"). Dette var et reguleringsforlig tilbudt af WHG i stedet for en bøde og yderligere reguleringsforanstaltninger vedrørende syv kunder som et resultat af en rutinemæssig revision fra Kommissionen, som startede i januar 2019."
"Den regulatoriske forlig involverede en betaling til National Strategy to Reducing Gambling Harms og en betaling til dækning af Kommissionens omkostninger. Ingen af de involverede kunder var genstand for nogen politiefterforskning eller kriminel handling, og derfor var der ikke behov for frasalg, da ingen ofre for kriminalitet var involveret."
The UKGC also state that failures which they identified as part of their assessment include the failure to identify the source of funds for a customer who proceeded to lose £70,000 in a three month period. Furthermore the UKGC also cite a second and third customer who respectively lost £50,000 and £85,000 both in a short space of time.
Commenting on the news, the Gambling Commission’s Executive Director Richard Watson, said: "Through our tough compliance and enforcement activity we will continue our work to raise standards in the industry and continue to hold failing operators to account."
The £1.3 million regulatory settlement that White Hat Gaming will be required to pay will go towards funding the UKGC’s National Strategy to Reduce Gambling Harm program.
In response, White Hat Gaming have released a statement in response, part of which reads: "On 28th January 2021, the Gambling Commission (the "Commission") publicly released a statement relating to White Hat Gaming ("WHG"). This was a regulatory settlement offered by WHG in lieu of a fine and further regulatory action relating to seven customers as a result of a routine audit by the Commission which commenced in January 2019."
"The regulatory settlement involved a payment to National Strategy to Reduce Gambling Harms and a payment to cover the Commission’s costs. None of the customers involved were subject to any police investigations or criminal action and, hence, no divestment was required as no victims of crime were involved."
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