Kære bruger.
Jeg vil gerne undgå noget uhøfligt, så jeg håber, at du ikke har noget imod citatet fra din afviste klage:
"Efter omhyggeligt at have undersøgt beviserne fra kasinoet, er det blevet klart, at der var et forsøg på at omgå selvudelukkelsespolitikken .
Under registreringen ser det ud til, at der med vilje blev indsendt falske personlige oplysninger, hvilket forhindrede kasinoet i at identificere dig som en tidligere selvudelukket spiller . Efter afslutningen af niveau 1-verifikation var du i stand til at indbetale penge. Da niveau 2-verifikation blev påbegyndt, blev dine nøjagtige oplysninger angivet, hvilket førte til kontobegrænsningen .
Jeg forstår, at denne situation kan være frustrerende, og jeg vil gerne forsikre dig om, at vores beslutning ikke blev taget let. Beviserne understøtter dog stærkt, at kasinoet handlede inden for dets rettigheder for at opretholde sine politikker og sikkerhedsforanstaltninger.
Som følge heraf beklager jeg at meddele dig, at din klage er blevet anset for uberettiget. Jeg opfordrer dig til at tage dette som en mulighed for at reflektere og sikre overholdelse af selvudelukkelsespolitikker i fremtiden, da de eksisterer for at beskytte spillere."
Klagen er her 👈
Jeg beklager, hvis vores meninger ikke stemmer overens. Hvis du ønsker at undgå lignende skuffelse i fremtiden, bedes du fokusere på kun at give dine egne korrekte personlige data. Pointen er ikke at dømme nogen, men at hjælpe sårbare spillere med at forhindre lignende problemer, men det inkluderer altid et minimalt niveau af ærlighed.
Dear user.
I would like to avoid anything rude, so I hope you won't mind the quotation from your rejected complaint:
"After carefully examining the evidence provided by the casino, it has become clear that there was an attempt to bypass the self-exclusion policy.
During registration, it appears that false personal information was intentionally submitted, which prevented the casino from identifying you as a previously self-excluded player. Following the completion of Level 1 verification, you were able to deposit funds. When Level 2 verification was initiated, your accurate details were provided, which led to the account restriction.
I understand that this situation may be frustrating, and I want to assure you that our decision was not made lightly. However, the evidence strongly supports that the casino acted within its rights to uphold its policies and security measures.
As a result, I regret to inform you that your complaint has been deemed unjustified. I encourage you to take this as an opportunity to reflect and ensure adherence to self-exclusion policies in the future, as they exist to protect players."
The complaint is here 👈
I apologize if our opinions don't align. If you aim to avoid similar disappointment in the future, please focus on providing your own correct personal data only. The point is not to judge anyone but to help vulnerable players prevent similar issues, yet it always includes a minimal level of honesty.
Automatisk oversættelse:
