Gambling ban problem

Hello people,

My problem is that I have a gambling ban in my country and cannot play here anywhere but unfortunately in the casinos in the abroad I can play absolutely. I lost in this casino a vast amount of money https://delorocasino.com/

The question is if I can return my money back because I really have an official gambling ban document issued in my country.

Hello plamen92,

I'm sorry to see you struggling with gambling addiction, and it is even worse that there is no really simple way to self-exclude from all casinos at once. Yet I strongly recommend trying to self-exclude step by step using available sources, such as:

BetBlocker 👈

Global Self-Exclusion Initiative 👈

Unfortunately, the national gambling ban won't prevent you from accessing abroad casinos, just as you experienced. When it comes to refunds, this option should be available if you had stated your issue to the casino at any point.

Did you inform them, please?

Hello, unfortunately I didn't inform them and they allowed me to play. I have Bulgarian gambling ban and wanted to know if there is any option to return my deposited money in their casino. I have an official document that I have local gambling ban. Can I do something and is it possible to turn to the court seeking my rights.

Instead of focusing on returning your deposits, focus on why you deposited in the first place.

the money is lost.

accept this and move forwards

Hello.

Charlie made a good point. Of course, it is understandable that you try to reduce the damage once it has been done, but I would not speak about rights at this point.

If I'm not mistaken, you chose an offshore casino because you can't play in local casinos, so actually it was a step against the meaning of the national ban. Despite how hard it may sound, do you believe the casino is responsible for your choice, especially if you did not mention your condition to them?

Casino Guru believes in fairness, so under such conditions we are not able to request a refund on your behalf. However, feel free to consult lawyers; their approach is different, I reckon.

totally agree with you man

@plamen92

accept this loss and get through it by becoming better man with smarter brain without next dep'z

I am good person enough. I have helped and saved many people's lifes by many ways. I have made charities to many churches in the past also I have empathy and compassion to people's problems unlike you. Don't you think that something very tragic may happened to the other person against you and maybe that might be the reason he started to gamble? Don't you think that before you criticise someone you need to use your brains, to be humans and if you cannot help, just leave the post and do not give comment before you know the people's story behind that! Have a nice day to Radka who was trying really to understand me and get into my position!

I'm so sorry, I didn't mean to offend you! In this world anything can happen for sure...And I didn't criticise, I just said that if you lost money don't try to lost more money..that's all

Have a nice day