Hello people,
My problem is that I have a gambling ban in my country and cannot play here anywhere but unfortunately in the casinos in the abroad I can play absolutely. I lost in this casino a vast amount of money https://delorocasino.com/
The question is if I can return my money back because I really have an official gambling ban document issued in my country.
Hello plamen92,
I'm sorry to see you struggling with gambling addiction, and it is even worse that there is no really simple way to self-exclude from all casinos at once. Yet I strongly recommend trying to self-exclude step by step using available sources, such as:
Global Self-Exclusion Initiative 👈
Unfortunately, the national gambling ban won't prevent you from accessing abroad casinos, just as you experienced. When it comes to refunds, this option should be available if you had stated your issue to the casino at any point.
Did you inform them, please?
Hello, unfortunately I didn't inform them and they allowed me to play. I have Bulgarian gambling ban and wanted to know if there is any option to return my deposited money in their casino. I have an official document that I have local gambling ban. Can I do something and is it possible to turn to the court seeking my rights.
Instead of focusing on returning your deposits, focus on why you deposited in the first place.
the money is lost.
accept this and move forwards
Hello, unfortunately I didn't inform them and they allowed me to play. I have Bulgarian gambling ban and wanted to know if there is any option to return my deposited money in their casino. I have an official document that I have local gambling ban. Can I do something and is it possible to turn to the court seeking my rights.
Hello.
Charlie made a good point. Of course, it is understandable that you try to reduce the damage once it has been done, but I would not speak about rights at this point.
If I'm not mistaken, you chose an offshore casino because you can't play in local casinos, so actually it was a step against the meaning of the national ban. Despite how hard it may sound, do you believe the casino is responsible for your choice, especially if you did not mention your condition to them?
Casino Guru believes in fairness, so under such conditions we are not able to request a refund on your behalf. However, feel free to consult lawyers; their approach is different, I reckon.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
