Ændring af mail i 1win

Hej! Kan nogen guide mig til at vide, hvordan man anmoder om ændring af e-mail-konto i 1win? Jeg registrerede kontoen hos Hotmail, og jeg kan ikke hæve penge... Jeg konsulterede kasinoassistance, og de fortalte mig, at jeg skulle skifte til en Gmail-konto. Jeg har anmodet om ændringen, men de har ikke svaret mig...

Hi, since we are not a casino, I can't tell you exactly how you should do it. Even though you wrote that you contacted the casino, I think they will be the best ones to advise you. So you still haven't received a reply from the casino as part of your email change ? I believe it is a pretty simple task, which should not be a problem for them. 

If I may ask, has your withdrawal problem persisted any longer ? Did the casino tell you what is the reason why you have to change your email to withdraw money ?

I hope one of the players will be able to help you if your problem still persists, or the casino will reply and help you.

Could you let us know how your situation is developing ?

Hej!

Jeg har stadig ikke ændringen, i dag sendte jeg igen, hvad de bad om, og de kommenterede, at de ville følge op...

Det første argument, de gav mig, var, at deres platform ikke var kompatibel med Hotmail, noget der undrer mig, for hvis det ikke er kompatibelt, hvordan tillod de registrering...

I dag var assistancepersonen venligere og mere empatisk, jeg kommenterede, at han ville prioritere min henvendelse højt i de forløbne dage, og at ændringen ville forblive om et par timer... Det var i morges, så jeg bliver ser på.

I understand. However, just like you, I also find it strange that when registering, the email was problem-free and later on when withdrawing it is different. 

Anyway, I'm glad that the casino is finally cooperating with you and will try to solve your situation. I also think that they don't have to lose a player because of such a triviality. 

Since your case is a high priority, I hope it will be handled soon. If it does, don't hesitate to let us know. 🙂