Bankonbet Casino – generel debat (side 3)

Hej, jeg vil helt sikkert vente, selvom de ikke betaler mig.

Pointen er, at når du afhenter din ordre, giver de dig 1-3 dage til at betale - vildledende annoncering!

Svaret på anmodninger om information er altid det samme, både i chat og via e-mail. Kopier/indsæt, simpelthen! De undskylder, beder om tålmodighed og er ked af det.

Jeg forestiller mig, at dette er normalt i dette casino, når du går ind i chatten er der endda en kø på 90 personer. Indikatorer!

Tak.

I absolutely understand and sympathize with you in this situation because I wouldn't want to be in one myself. I would also not be satisfied with just being patient and waiting, even though sometimes that is the only option for the players. Also templates would not please me much, but on the other hand I know that the casino probably doesn't have much more to say to you either. 

We'll see what happens in the next few days. 

Hej. En aktuel udbetaling på 500 euro blev annulleret, og åbne udbetalinger behandles i øjeblikket ikke, eller de angivne tider overskrides. Kan nogen hjælpe mig her? Live chat siger, at det skyldes tekniske problemer. Hvor længe skal jeg vente? Eller vil de ikke betale?

venlig hilsen

Hello, according to what I have seen the casino has a pretty high Safety index, so it is probably possible that they have really encountered technical problems. Did you ask them how long you have to wait? How long are you waiting now? Did you try to ask if changing the payment method would help if it would be possible to use some other method and the casino would be okay with it? 🙂

Den første betaling blev foretaget den 11.01.25 og blev krediteret min konto den 15.01.25

Den anden udbetaling blev foretaget den 13.01.25 og blev annulleret den 16.01.25 (på grund af tekniske problemer).

Den 14. januar 2025 blev der foretaget en udbetaling, men den er stadig under behandling. Så kun én udbetaling blev annulleret, mens to udbetalinger stadig behandles.

Den 16. januar 2025 anmodede jeg om den annullerede udbetaling igen.

Alle udbetalinger blev foretaget med samme betalingsmetode.

Chatten videresendte min bekymring vedrørende ventetider og tekniske problemer til økonomiafdelingen, men jeg er lidt i tvivl. Da jeg var lidt heldigere og nu har penge, der venter på at blive hævet fra min spillerkonto, ville jeg blive meget glad for at modtage support fra Casinoguru.

So if you've already got some money, I certainly wouldn't worry and I'd just try to be patient and not do anything with the money. 

If you want help from us, in that case you will have to file a complaint, but we give casinos 14 days to pay the player, so we wouldn't contact them until then. 

So what I would recommend is to wait, find out when the technical problems are going to end and make a withdrawal. If it is prolonged then file a complaint and we will try to help. 

Feel free to keep me informed with updates and I will be happy to provide some advice if possible. 

Jeg skrev til chatten igen i dag og stillede spørgsmål. De tekniske problemer er formentlig afhængige af betalingsudbyderen. Men hvorfor virkede den første tilbagetrækning inden for 3 hverdage? I dag blev endnu en tilbagetrækning annulleret med de samme undskyldninger. Når du spørger om andre udbetalingsmetoder, siger de altid, at du skal bruge den metode, du brugte til at indbetale. Alt dette får mig til at føle mig utryg, og det er vildledende. Vi må prøve at klage...

Did you try to ask if you made a minimum deposit by another method would it be possible to withdraw?

Ingen reagerer på klagen. Bankonbet lukker min konto efter bekræftelse uden grund og modtager en 8,8 ud af 10 rating fra dig. Juster venligst vurderingen, fordi kasinoet og betalingsprocessoren er så tvivlsomme.

Please mind the timer of your complaint, and you will receive the answer from our complaint team within it.

As the complaint is still pending, it is not possible for us to change the rating in any way. Only whenever a complaint gets unresolved does it affect the safety index.

Så I er alle sammen på samme båd. Stor

To tell you the truth, I really don't understand your comment here.🤷‍♀️

Jeg har anmodet om 3 udbetalinger fra 21/01 og 22/01 for i alt €800, og det ser stadig ud til at blive behandlet, i chatten har de fortalt mig i dagevis, at det er i slutfasen, og at der ikke er nogen behov for identifikation eller at bekymre sig. Jeg har aldrig modtaget nogen tilbagetrækning fra dette firma. Er der nogen, der har modtaget betalinger?

Hi. I have moved your post to the casino's official thread so you can go through it and gather some more information.

I can see that our complaint team has already informed you that we now need to wait for the 14-day timeframe to pass, and only then will we be able to intervene in your complaint. Hopefully, then we'll find out what is taking so long to process your withdrawal, especially when you said that the verification is not needed.

How long have you been playing at this casino, and did the live chat inform you that there is no need to send any documents or have you been contacted by email?

pending crypto withdrawal from february 13th still in the same stage as day 1.

all those rabidi/bonus crab sites usually took about 2 weeks for crypto withdrawals, which is realllly slow, but a month for a crypto withdrawal?

e: after filing a complaint here i received my withdrawal lightning fast after just 25 calendar days.

I probably won't even congratulate you on that, although I'm very glad you got the money. For it to take but a month almost like that is not normal for me. Also do you know why it was like that or did the casino keep giving you some general responses? 

they just said finance department has a lot of work, but that's their usual shtick.

interestingly enough one guy in live chat told me not to use crypto withdrawals in the future as they would be processed slower...

Hmm, I'd like to know why, since this should be the fastest method to withdraw money. 

Do you think you'll try it here and use another payment method? 🤔

I rather not deposit here anymore, unless i have the itch to play and an acceptable bonus offer (>100%).

But overall why would someone deposit in a casino where you know you will have trouble withdrawing your money?