ForumCasinoerIceCasino – generel debat

IceCasino – generel debat (side 22)

2 år siden af nadineanders81
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11 måneder siden

Opdatering: I dag er det den 20. oktober


Den 10. oktober ansøgte jeg om at få udbetalt €4500.


Jeg annullerede og mistede €300.


I sidste uge var det 1x400, 2 dage senere var det 400€ igen og efter weekenden i denne uge modtog jeg 200€, i alt 1000€ modtaget.


Der er gået 10 dage siden ansøgningen!!


Jeg havde en kæmpe fanfare og endeløse dialoger med chatten.


Du er altid sikker på, at du skal vente, og du vil ikke blive snydt.


I dag er det den 20. oktober, og i morges, selvom behandlingen angiveligt allerede er hos den eksterne udbyder, har de simpelthen annulleret €800 (2 TRANSAKTIONS-ID'er) og lagt det tilbage på saldoen for at lege med 👁️🧠🧠🧠😡😡😡I' m stinkende vred. De bliver ved med at sige, bare rolig, med dette beløb maksimalt 5 hverdage, så vil pengene være tilgængelige igen med 5 dages ventetid fra en ekstern udbyder.


Det accepterede jeg også og ventede!!!


Mit Mastercard var fint, det gik altid til dette kort.


Nu siger de tekniske problemer igen, og det er ikke vores skyld.




10 dage er gået i dag.


€2000 mangler stadig.


De €800, som de simpelthen, jeg kalder det strategisk, krediterede tilbage til min saldo i dag, uden nogen plausibel og legitim grund, har været tilgængelige til betaling i 8 arbejdsdage, og de krediterer dem simpelthen tilbage.




Med dette drama har jeg fuldstændig mistet min tillid til dette casinos udbetalingspolitik.


Hvorfor gør du dette mod dine loyale kunder?


Jeg får stadig €2000.


I dag er det 8 arbejdsdage!!!


Du poster blot penge tilbage til den saldo, der har været i udbetalingen i 8 hverdage😡😡😡


Så venter du på hjælp i chatten, hjælpen ser ud til at være der, en medarbejder ser ud til at prøve hårdt.


Efter at have ventet i 25 minutter, vent venligst, jeg vil tjekke. Siger han faktisk, at han er ked af, at jeg kom i sådan en situation, og at udbetalingen nogle gange kan tage længere tid end det maksimale, der er fastsat i vilkårene. 😡😡😡😱 Åh ja 😂😂😂😂


Dreng, jeg er her ikke lige før hundrede, nej, helt andre tal. FORFANGET




Jeg ønsker, at alle her skal vide, hvor sofistikeret processen er her😰




Jeg vil bare endelig have mine €2000.


Det er så forbandet skuffende.




Jeg melder mig på mandag!!!




Hver detalje, jeg lover, ICECASINO


Jeg ville gerne annoncere for dig, jeg var så glad for min lille sejr😰

Automatisk oversættelse:
11 måneder siden

Hi, we give casinos 14 days to resolve a withdrawal, so I think the filing of a complaint is just around the corner.

Here is the link: https://casino.guru/complaints/all

I think you're going through a pretty difficult situation and I understand you're frustrated. The best thing to do would be to write a new post for each update, so that it doesn't get lost among the old replies. 

Anyway, I hope this will be resolved as soon as possible and you will get your money, but I also think that a complaint will probably be necessary. Let us know if you do and if you hear anything new. 

11 måneder siden

My account says verified and everything I request to withdraw my funds they ask for a bank screenshot of my name and account number I sent them what they wanted but it never changed they kept asking for the same thing over and over. Until today I opened my email and finally found thisfile

11 måneder siden

Excellent so the verification was successful. Could you let us know how the situation around the withdrawal is going and if you succeeded or if there are any problems ? I think it could be useful for other players as well.

I will wait and hope for good news. 🙂

11 måneder siden

jeg er tilbage

I dag er det mandag den 23. oktober!!

Den 10. oktober 2023 anmodede jeg om at blive udbetalt 4500 €. Disse blev fuldstændigt opdelt i €400, €200 og €100 transaktioner fra kasinoet til den angiveligt eksterne betalingsudbyder. Det skal understreges, at jeg anmodede om udbetalingen til mit Mastercard som normalt.

Jeg affinder mig med pålydende værdier i små transaktioner uden nogen plausibel forklaring.

Efter en uges venten modtog jeg i alt €1000 udbetalt.

Derefter kom der intet. Jeg havde en række chats på grund af formodede tekniske vanskeligheder, og jeg burde vente, den maksimale ventetid var ikke forbi endnu.

Sidste fredag den 20. oktober vendte jeg tilbage til dig om ventetiden. Jeg har ventet på udbetalingen siden den 10. oktober.

Jeg blev forsikret om, at alt var i orden, og at det kun var op til den eksterne betalingsudbyder. 😡

Den dag, mindre end en time senere, fik jeg pludselig €800 af de €4.500, som jeg havde anmodet om udbetaling, afvist i betalingshistorikken og frækt krediteret tilbage til min casinosaldo, klar til at spille😡😡😡.

Også dette umiddelbare spørgsmål om HVORFOR gør du dette?

Igen det kortfattede svar, vi kan kun se tekniske vanskeligheder her, vi har ikke flere oplysninger.!!!

I dag er det den 23. oktober, en mandag

I morges kontaktede jeg chatten igen og spurgte igen om opholdsstedet for den udbetaling, jeg anmodede om for længe siden.

Det direkte svar var igen, som en bot, vi er kede af, at du kom i sådan en situation, bare rolig, du får dine penge. Det er kun den eksterne betalingsudbyder. Vi har bestilt din betaling der. Vent venligst 😂😡😡

De frasiger sig fuldstændig deres ansvar, det er utroligt med denne vurdering.

I sidste uge tilbød en chat-medarbejder mig, at hvis der var problemer, så kunne hun give mig en kvittering for mine gevinster😂😂😡😡😡 de gør ondt, undskyld.

Så i dag, efter denne nye chatsamtale, efter næsten 20 minutter, blev €400 igen afvist af casinoet og bogført tilbage på casinoets saldo i betalingshistorikken.

Det hele startede den 10. oktober, da jeg anmodede om udbetalingen, jeg har modtaget €1000 inden den 23. oktober, resten er stort set blevet krediteret tilbage til saldoen indtil i dag.!!!

Det er alt, hvad jeg har, og det gør mig virkelig vred.

Dette casino har ikke opnået en 10/10 rating i 50 liv.

Dette er en legendarisk hån, uden sidestykke, for alle spillere.

Jeg får stadig 2000€ kære ICE CASINO!!!


2 uger er gået, mit Mastercard, min Jeton Wallet, alt er klar, du fortsætter med at booke efter uger, udbetalingsanmodninger tilbage til min saldo.

Det er nok, hold dig til dette,

hvad dit casino lover.




Redigeret af forfatter 11 måneder siden
Automatisk oversættelse:
11 måneder siden

Unfortunately I got happy to soon as Icecasino is back to its terrible ways after sending an email saying documents were all good nomore needed I asked to withdraw my funds. After doing so this email asking for bank documents once again. I feel like im being led in circles how do i ever get my money?file

starkcatherineamy
11 måneder siden

Oh this his more than horrible my friend.

I feel with yu, they did similar things with me, I had to upload my mastercard selfie, I think, up to three times, though my account was verified and all documents long time accepted before.

If they at least accept the third upload then anytime during yur actual withdrawal request, yu think yu finally can breathe deep, then they delete yur requests and send the money back to yur account balance, after yu waited, as in my actual case, nearly 10 working days for 4500€,they sent it almost all back to my account balance.

I just got 1000€ from 4500€

I admit through this nerve exhausting process and uncountable frustrated chats after they sent the money back to my balance after so many days, I played again, for sure, with about 1600€, and lost it, this little part, surely at the end, my fault, I should ve waited some weeks longer for my money on my credit card, maybe😇😂gracias muchas!!!

Now there are still 1600€ resting in working process, requested to pay out on jeton wallet.

I should be excited, what it takes 😔

They hav to pay sister, they finally should


Redigeret af forfatter 11 måneder siden
11 måneder siden

Well I agree they are horrible as they than tell me to withdraw to my visa only they don't offer that so I guess I'm back at square 1. Ridiculous

silentstorms80
11 måneder siden

What a story to hear! 😕

From what I know so far, this particular casino is really proactive via the Complaint Resolution Center. So, I strongly advise you to submit one right here.

I'm truly convinced there is a way to get it through!

What do you say?

11 måneder siden

Well I agree they are horrible as they than tell me to withdraw to my visa only they don't offer that so I guess I'm back at square 1. Ridiculous

11 måneder siden

I'm glad to see you've managed to submit the complaint. Though I do not understand what's happening to you or to the other player, I think it was a good step to take. I'm eager to see where this complaint leads us, to be honest. 🤔


silentstorms80
10 måneder siden

Well my wish finally came true so I'm hoping you get the same as I did. After giving them my bank info and account number by PDF instead of a screen shot. I finally have gotten my money minus the 2.60 I left in the account. I just thought leave a bit behind so maybe they think I'm coming back. So I put in 30 got 160 not a terribly big amount but a nice return that finally in my bank. Oh yes and I am officially verified now. Good luck keep us abreast of what's happening with you.


Catherine Amy Stark


starkcatherineamy
10 måneder siden

So it's great that you finally managed to get your money and also verify your account. 🎉😊

I hope you will have a better experience from now on. For now, we will wait to see if the other player manages to do the same.

But my question is, will you still be playing in the casino after this incident or will you resort to some other casino ? 

10 måneder siden

Guys, I wonder why this Casino has rating 10/10. Well it has layout and plenty games to choose and bonus offers ..okay.

But withdraws take forever and I think there is kind of low tricks here. I requested twice withdraws and the money was still on my account to play after 3, 4 hours. Of course that is a trick to player get bored of waiting and play more until get balance to zero. That happened me twice. I had 1100eur earned fairly by gambling on my account ,requested withdraw and as was not processed after few hours I gamble it all until get no funds on my account. And it happened again when I had 250eur on my account. That is a low trick and I don't like Casinos that use that kind of tricks. For example Energy Casino is a very serious one, as soon you request withdraw the money vanish from your account after 30.sec .That is serious. I am out Ice Casino. In one month because that kind of low tricks I loose chance of earning my prizes (around 1000eur at least)that should be deserved after the amounts I deposited regularly, during 1 month. In the end these kind of casinos are happy when players deposit and that's why offer so tempting bonus everyday, but struggles when is the moment of paying out to the player. Its a scheme and tactics these kind of things.

filipemartins6
10 måneder siden

Hello.

I was asking myself the same thing. I see quite a logical explanation.

This casino always - in 100% of cases, addresses players' complaints through our resolution center (which is admirable. )

So, even if you deal with a delayed payment, submitting the complaint here, will help if you have not broken any rules along the way.

Sadly, the second thing is that we allow all casinos 14 full days to verify the account gaming history and proceed with the payout. Only after we stop in through the complaint

This is the most tricky part because, at the same time, I feel that 14 full days are far too much for my taste.

Additionally, withdrawal speed is not generally measurable for us; hence, it is not part of the safety index.

It means we are currently certain you will be paid at the casino with a score of 10/10, yet we cannot say when in this case.

Read these guides to find out more details about the Resolution Center, the consequences of complaints, and how we review casinos.

To be honest, if you play your balance away due to a few hour's delay in the withdrawal process, I would not call that a casino's dirty practice at all. I would say you should tame your passion for gambling.🙏

10 måneder siden

now honestly what makes this a 10/10 site?check it out who reviewed it.. it's only a 10/2 site even with good intentions.. I swear I don't understand the casino guru... the worst sites get the best reviews.. like this one... it's a crap site as it is.. nothing it doesn't give it, it's unplayable.. it's unbelievable how such sites have a license..

Novcsi87
10 måneder siden

I'm sorry, but I won't write it all down again.

Could you kindly read the last few pages of this thread with a special time for my responses? It's all there...

I'm missing your complaint against IceCasino, though. Need some help?

9 måneder siden

For 3 dage siden anmodede jeg om en udbetaling på ICECASINO-webstedet, men indtil videre har de ikke indbetalt det. Jeg bad om information i chatten, og de fortalte mig, at op til 5 hverdage syntes jeg det var absurd, fordi jeg spiller på andre kasinoer, og udbetalinger er meget hurtigere, såsom VERA&JOHN casinoet. ICECASINO er godt at spille, der er masser af bonusser, hver dag, men det tager lang tid at foretage en udbetaling, hvilket gør det svært.

Automatisk oversættelse:
Rica1971
9 måneder siden

Hello, I don't think a couple of days is such a disaster yet. We give casinos 14 days to resolve the withdrawal issue. However, since casino told you that it takes 5 business days, I would recommend you to wait and see if they meet this deadline. 

Could you let us know if you have received the money within those days ? I will wait.

9 måneder siden

Hej, jeg er alvorligt bekymret. Jeg anmodede om en hævning hos ICE CASINO i lørdags, de tager lang tid, det er allerede blevet godkendt, men indtil videre er det ikke på min konto. Jeg spiller på andre sider, og jeg har ingen problemer med udbetalinger, det kommer normalt ind på kontoen samme dag eller højst dagen efter, for eksempel Vera&John. Jeg er bekymret, og jeg ved ikke, om jeg kan stole på ham. Jeg begyndte at spille på denne side baseret på CASINO GURU anmeldelse, den anden tilbagetrækning, jeg foretog, den første faldt på 2 dage, dette tog lang tid, og værdien er ikke høj. Jeg går ind i chatten og svarene er altid standard, du skal vente 5 dage. Hvad skal man gøre?

Automatisk oversættelse:
Rica1971
9 måneder siden

Hi.

I moved your post here, so you can see that Jaro responded to you a few hours earlier.

I can assure you that this casino normally pays legitimate winnings. On the other hand, considering the feedback of other users, it is obvious that the casino is not among the quickest.

In general, I'm sure you will be paid if you have never breached the casino's terms and conditions, of course.

I know it must sound quite silly, but feel free to browse resolved complaints submitted due to delayed payments - use this link.

We will be waiting for further updates, I pray it won't take too long!

9 måneder siden

Jeg vil gerne informere dig om, at ice casino blokerer spillere, der vinder, det vil sige, de holder bare op med at tabe penge, jeg formåede at have en rentabel måned, de blokerede mig!!!!

Automatisk oversættelse:
marquinhosvbb
9 måneder siden

Hi, did the casino give you a reason why they blocked your account ? Did you also ask for a withdrawal at the casino ? Can you describe a bit more so I have a better overview ?

Anyway, I see you've already started a complaint, so our team will try to help you and see where it goes. In the meantime, if you have something new, let me know. I'll be waiting. 

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