IceCasino – generel debat (side 21)

I started a complaint about icecasino with Veronica but I don't know how to send an answer to her question.

It seems you already replied to her right? You just have to write within the complaint and she will see it and reply when she has the chance to

Thanks. Yes I figured it out but thank you for replying

Hi, according to the complaint I noticed that you have a problem with withdrawing money. You already have a verified account, but the issue seems to be that the casino keeps asking for banking information from you. Is that right ? Your case has been dragging on for a month, which I think is not a pleasant situation. 

However, does it mean that you need to provide the casino with some more documents ? Or what exactly is the problem that is preventing you from getting your money ? 

My account says verified and everything I request to withdraw my funds they ask for a bank screenshot of my name and account number I sent them what they wanted but it never changed they kept asking for the same thing over and over. Until today I opened my email and finally found this

Hi, we give casinos 14 days to resolve a withdrawal, so I think the filing of a complaint is just around the corner.

Here is the link: https://casino.guru/complaints/all

I think you're going through a pretty difficult situation and I understand you're frustrated. The best thing to do would be to write a new post for each update, so that it doesn't get lost among the old replies. 

Anyway, I hope this will be resolved as soon as possible and you will get your money, but I also think that a complaint will probably be necessary. Let us know if you do and if you hear anything new. 

Excellent so the verification was successful. Could you let us know how the situation around the withdrawal is going and if you succeeded or if there are any problems ? I think it could be useful for other players as well.

I will wait and hope for good news. 🙂

jeg er tilbage

I dag er det mandag den 23. oktober!!

Den 10. oktober 2023 anmodede jeg om at blive udbetalt 4500 €. Disse blev fuldstændigt opdelt i €400, €200 og €100 transaktioner fra kasinoet til den angiveligt eksterne betalingsudbyder. Det skal understreges, at jeg anmodede om udbetalingen til mit Mastercard som normalt.

Jeg affinder mig med pålydende værdier i små transaktioner uden nogen plausibel forklaring.

Efter en uges venten modtog jeg i alt €1000 udbetalt.

Derefter kom der intet. Jeg havde en række chats på grund af formodede tekniske vanskeligheder, og jeg burde vente, den maksimale ventetid var ikke forbi endnu.

Sidste fredag den 20. oktober vendte jeg tilbage til dig om ventetiden. Jeg har ventet på udbetalingen siden den 10. oktober.

Jeg blev forsikret om, at alt var i orden, og at det kun var op til den eksterne betalingsudbyder. 😡

Den dag, mindre end en time senere, fik jeg pludselig €800 af de €4.500, som jeg havde anmodet om udbetaling, afvist i betalingshistorikken og frækt krediteret tilbage til min casinosaldo, klar til at spille😡😡😡.

Også dette umiddelbare spørgsmål om HVORFOR gør du dette?

Igen det kortfattede svar, vi kan kun se tekniske vanskeligheder her, vi har ikke flere oplysninger.!!!

I dag er det den 23. oktober, en mandag

I morges kontaktede jeg chatten igen og spurgte igen om opholdsstedet for den udbetaling, jeg anmodede om for længe siden.

Det direkte svar var igen, som en bot, vi er kede af, at du kom i sådan en situation, bare rolig, du får dine penge. Det er kun den eksterne betalingsudbyder. Vi har bestilt din betaling der. Vent venligst 😂😡😡

De frasiger sig fuldstændig deres ansvar, det er utroligt med denne vurdering.

I sidste uge tilbød en chat-medarbejder mig, at hvis der var problemer, så kunne hun give mig en kvittering for mine gevinster😂😂😡😡😡 de gør ondt, undskyld.

Så i dag, efter denne nye chatsamtale, efter næsten 20 minutter, blev €400 igen afvist af casinoet og bogført tilbage på casinoets saldo i betalingshistorikken.

Det hele startede den 10. oktober, da jeg anmodede om udbetalingen, jeg har modtaget €1000 inden den 23. oktober, resten er stort set blevet krediteret tilbage til saldoen indtil i dag.!!!

Det er alt, hvad jeg har, og det gør mig virkelig vred.

Dette casino har ikke opnået en 10/10 rating i 50 liv.

Dette er en legendarisk hån, uden sidestykke, for alle spillere.

Jeg får stadig 2000€ kære ICE CASINO!!!

2 uger er gået, mit Mastercard, min Jeton Wallet, alt er klar, du fortsætter med at booke efter uger, udbetalingsanmodninger tilbage til min saldo.

Det er nok, hold dig til dette,

hvad dit casino lover.

Unfortunately I got happy to soon as Icecasino is back to its terrible ways after sending an email saying documents were all good nomore needed I asked to withdraw my funds. After doing so this email asking for bank documents once again. I feel like im being led in circles how do i ever get my money?

Oh this his more than horrible my friend.

I feel with yu, they did similar things with me, I had to upload my mastercard selfie, I think, up to three times, though my account was verified and all documents long time accepted before.

If they at least accept the third upload then anytime during yur actual withdrawal request, yu think yu finally can breathe deep, then they delete yur requests and send the money back to yur account balance, after yu waited, as in my actual case, nearly 10 working days for 4500€,they sent it almost all back to my account balance.

I just got 1000€ from 4500€

I admit through this nerve exhausting process and uncountable frustrated chats after they sent the money back to my balance after so many days, I played again, for sure, with about 1600€, and lost it, this little part, surely at the end, my fault, I should ve waited some weeks longer for my money on my credit card, maybe😇😂gracias muchas!!!

Now there are still 1600€ resting in working process, requested to pay out on jeton wallet.

I should be excited, what it takes 😔

They hav to pay sister, they finally should

Well I agree they are horrible as they than tell me to withdraw to my visa only they don't offer that so I guess I'm back at square 1. Ridiculous

What a story to hear! 😕

From what I know so far, this particular casino is really proactive via the Complaint Resolution Center. So, I strongly advise you to submit one right here.

I'm truly convinced there is a way to get it through!

What do you say?

I'm glad to see you've managed to submit the complaint. Though I do not understand what's happening to you or to the other player, I think it was a good step to take. I'm eager to see where this complaint leads us, to be honest. 🤔

Well my wish finally came true so I'm hoping you get the same as I did. After giving them my bank info and account number by PDF instead of a screen shot. I finally have gotten my money minus the 2.60 I left in the account. I just thought leave a bit behind so maybe they think I'm coming back. So I put in 30 got 160 not a terribly big amount but a nice return that finally in my bank. Oh yes and I am officially verified now. Good luck keep us abreast of what's happening with you.

Catherine Amy Stark

So it's great that you finally managed to get your money and also verify your account. 🎉😊

I hope you will have a better experience from now on. For now, we will wait to see if the other player manages to do the same.

But my question is, will you still be playing in the casino after this incident or will you resort to some other casino ? 

Guys, I wonder why this Casino has rating 10/10. Well it has layout and plenty games to choose and bonus offers ..okay.

But withdraws take forever and I think there is kind of low tricks here. I requested twice withdraws and the money was still on my account to play after 3, 4 hours. Of course that is a trick to player get bored of waiting and play more until get balance to zero. That happened me twice. I had 1100eur earned fairly by gambling on my account ,requested withdraw and as was not processed after few hours I gamble it all until get no funds on my account. And it happened again when I had 250eur on my account. That is a low trick and I don't like Casinos that use that kind of tricks. For example Energy Casino is a very serious one, as soon you request withdraw the money vanish from your account after 30.sec .That is serious. I am out Ice Casino. In one month because that kind of low tricks I loose chance of earning my prizes (around 1000eur at least)that should be deserved after the amounts I deposited regularly, during 1 month. In the end these kind of casinos are happy when players deposit and that's why offer so tempting bonus everyday, but struggles when is the moment of paying out to the player. Its a scheme and tactics these kind of things.

Hello.

I was asking myself the same thing. I see quite a logical explanation.

This casino always - in 100% of cases, addresses players' complaints through our resolution center (which is admirable. )

So, even if you deal with a delayed payment, submitting the complaint here, will help if you have not broken any rules along the way.

Sadly, the second thing is that we allow all casinos 14 full days to verify the account gaming history and proceed with the payout. Only after we stop in through the complaint

This is the most tricky part because, at the same time, I feel that 14 full days are far too much for my taste.

Additionally, withdrawal speed is not generally measurable for us; hence, it is not part of the safety index.

It means we are currently certain you will be paid at the casino with a score of 10/10, yet we cannot say when in this case.

Read these guides to find out more details about the Resolution Center, the consequences of complaints, and how we review casinos.

To be honest, if you play your balance away due to a few hour's delay in the withdrawal process, I would not call that a casino's dirty practice at all. I would say you should tame your passion for gambling.🙏

now honestly what makes this a 10/10 site?check it out who reviewed it.. it's only a 10/2 site even with good intentions.. I swear I don't understand the casino guru... the worst sites get the best reviews.. like this one... it's a crap site as it is.. nothing it doesn't give it, it's unplayable.. it's unbelievable how such sites have a license..

I'm sorry, but I won't write it all down again.

Could you kindly read the last few pages of this thread with a special time for my responses? It's all there...

I'm missing your complaint against IceCasino, though. Need some help?

For 3 dage siden anmodede jeg om en udbetaling på ICECASINO-webstedet, men indtil videre har de ikke indbetalt det. Jeg bad om information i chatten, og de fortalte mig, at op til 5 hverdage syntes jeg det var absurd, fordi jeg spiller på andre kasinoer, og udbetalinger er meget hurtigere, såsom VERA&JOHN casinoet. ICECASINO er godt at spille, der er masser af bonusser, hver dag, men det tager lang tid at foretage en udbetaling, hvilket gør det svært.