Luckynova Casino – generel debat (side 2)

I agree with you. I also like to play online casinos more

Guru, jeg er ikke i stand til at fuldføre min KYC-bekræftelse på Luckynova. Jeg var ved at færdiggøre det, men jeg manglede et dokument, som jeg ikke havde på det tidspunkt, så det var halvt færdigt, og det er uger siden, at jeg ikke længere kan få adgang til KYC-siden for at afslutte bekræftelsesprocessen. Kan du venligst hjælpe mig?

Jeg har allerede talt i chatten, hvor de fortæller mig, at jeg skal tale med databeskyttelse via e-mail, men de svarer aldrig på min e-mail. Det ene skubber til det andet, og min konto er stadig frosset, fordi jeg ikke lukker min bekræftelse.

How long have you been waiting for a response for that mail? I suppose there is no dedicated module for verification within the casino and that KYC procedures are done with a third party like many casinos do, right? Did you sent the required document to the respective department already or you just contacted them for more information? If not, try sending them a mail with your document and then contact live support to notify them the document is already sent, maybe this helps speeding up the verification

OKAY. Det vil jeg prøve.

Det lykkedes ikke indtil videre, jeg har aldrig set et kasino så uinteresseret og så langsomt med kunder. Det ser ud til, at de gør grin med mig, undskyld. Det svære er, at jeg ikke engang kan lukke min konto der!

File a complaint, I think you already waited enough, maybe a public complaint makes them check the document. If you have a balance in your account don't request a closure, don't give casinos easy money, the verification will still take place even if you close your account if I'm not wrong but it will slow down the matter even more. By the moment I would just recommend filing a complaint for a delayed verification: https://casino.guru/complaints

Sunsetgaze has described everything correctly and I think there is nothing more to add. Starting a complaint was a good move, as neither live chat nor support are helpful. 

Anyway, our team will try to help you and we will see where this situation goes. 

If you managed to upload documents or got a reply from the casino with some new information, feel free to let us know here on the forum, as well as Petronella in the complaint section. 

I wish you good nerves.