Jeg kan se, at det lykkedes dig at indgive en klage . Fandt du tilfældigt ud af, hvad der var grunden til, at du ikke kunne gøre det i begyndelsen?🤔
Jeg kan se, at Veronika har forklaret dig der, at vi giver casinoer 14 hele dage til at fortsætte med betalingen, så du bliver nødt til at vente lidt, desværre.
Det er fordi vi har mange erfaringer, at et casino virkelig var i stand til at betale spillerne uden vores indgriben inden for denne tidsramme, så vi har besluttet at vente 14 hele dage og først derefter begynder vi at undersøge sagen. Der kan ske mange aspekter, der forårsager forsinkelsen på casinoet, da der kan være en vis overbelastning af udbetalingerne, eller at et casino er underbemandet.
Jeg håber, at din betaling snart vil blive behandlet, og at du vil komme med gode nyheder at informere os om.
I can see that you managed to file a complaint. Did you find out by any chance what was the reason you couldn't do it at the beginning?🤔
I see that Veronika has explained to you there that we give casinos 14 full days to proceed with the payment, so you will need to wait a bit, unfortunately.
It is because we have many experiences that a casino really was able to pay the players without our intervention within this time frame, so we have decided to wait 14 full days and only then we start to investigate the matter. Many aspects can happen that cause the delay at the casino, as there can be some overload of the withdrawals or that a casino is understaffed.
I hope that your payment will be processed soon and you'll come with great news to inform us about.
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