Om undersøgelser spørger jeg meget længere, end de siger

Jeg vil gerne vide, hvorfor de annullerede uden at sige årsagen og ikke engang underrettede eller endda ikke returnerede beløbet for at prøve at gøre det på en anden måde

Hello,

Just to make sure - you had played in the casino and some problem occurred, am I correct?

What's the matter, please? Where did you play?

Ja korrekt.

Mit problem med at jeg vandt mere end 20 tusinde er at jeg ville hæve beløbet og udover at annullere uden grund, reducerede de mine hævninger og returnerede ikke beløbet til mig..😡😡

Kasinonavn SPINEGENIE CASINO

I see, am sorry for your trouble.

Well, allow me to ask you a few more questions to sort things out a bit:

Did you play with any bonus, please?

Have you asked the casino about this issue, please? I always suggest this as the first step.

Is there any maximum withdrawal limit associated with the payment option you opted for, please? I can see there is the max-week withdrawal limit set to the amount of €10,000 but I do not know in which currency your balance is.

Feel free to check it here.

Thank you very much.

This casino possesses a very good reputation so I would like to believe that we could be able to help you if needed.

Just check submitted complaints against this casino:

https://casino.guru/complaints/rejected

You would not find a single one other than two closed as "rejected" because these players stopped responding.

Ja det blev faktisk også ændret uden mit samtykke, så 10.000 ugentligt og 20.000 om måneden

Jeg har aftryk af deres samtale med mig, som ikke havde rejst pengene og måtte vente, fordi efterspørgslen er stor

Og hvad kan du forklare mig om det, for det er alt, jeg har fået?

Well, I can't tell you if this is true, but I see it as a reasonable reaction.

Sadly, it happens. But I also like to say that you should always get the proper information and be regularly updated.

Would you be so kind as to provide this conversation in English, please? Sadly I can't speak Portugal.

As I already wrote, it happens. Some casinos do not even bother to let players know that the current demand is over their capabilities. 🙁