Rabona Casino – generel debat (side 9)

Mange tak og jeg tror virkelig på det.. han havde en dag til at svare mig fra sidelinjen og nu er min klage gået tilbage til 6 dage.. Jeg kender ikke årsagen..

Ingenting endnu

😩

It was actually caused by transferring your complaint to other person, as Veronika wrote. It is because Jozef needs to gather all the information regarding your case and only afterwards he will be able to get to you. Please understand that our complaint team is dealing with lot of complaints on a daily basis, and they need to take each of them individually, in order to offer the best help to every player.🙏

Mange tak... Hav det godt, jeg håber jeg er berettiget..

I also firmly believe in it, but I won't get ahead of myself yet, because it is always important how the complaint will end. I will wish you a fair solution. 🤞👍

Har du taget min klage op? Hvor lang tid tager det for min sag? Mange tak for din hjælp..

Josef har overtaget min sag

In your complaint on the top right there is always a timer that each side has to answer. It's a week, but of course our team always tries to answer sooner, of course Jozef now has to go through your case to understand everything well and he will certainly get to you as soon as he can. 

You will just have to be a little patient. 🙂

God aften. Tiden for et svar fra casinoet er netop udløbet, og de har ikke svaret. Hvad gør jeg i dette tilfælde, jeg venter stadig på, at de svarer? Er der en chance for, at de aldrig reagerer? Mange tak..

Geia sou. Right now there is nothing much you can do, actually. The time for the casino to reply has been extended by 7 days, as it is really important for your complaint to get some information from them. Hopefully they will get in contact with our complaint team, so your case can be resolved soon.🤞

Selvom jeg ikke længere er håbefuld, da jeg ikke tror på, at de vil svare, mange tak for alt..

Hope dies last, so as long as the case is not closed there is always at least some small chance. I hope we will get some answer. I'd be happy for you. 

nu annullerer de udbetalinger uden vores tilladelse

Rabona er en skam

mange tak, men håbet er allerede dødt, fordi kasinoet ikke vil reagere på min klage, de er tyve, og jeg håber i det mindste, at de vil blive straffet med sorte punkter, og folk vil aldrig registrere dem, jeg hvor jeg kan på alle sociale medier jeg vil reklamere for dem..

Og sig bare at det er en skam, de er tyve og bedragere..

I definitely recommend not to do anything with the money and even though I know it's complicated, wait for our team to try to help you. The complaint is still open and since as Nick mentioned that the casinos have 14 days to send you the money, we will have to be patient. 

Anyway, did you try to send an email or write to the live chat to find out why your withdrawal was rejected?

If they don't try to resolve the situation they will surely get black points. It also occurred to me that if this situation cannot be resolved, our team will probably advise you to appeal to the authority. I would still see the point of writing there if they don't respond to our complaint. 

But we shall see. 

Først når det betyder hvad kan jeg gøre??

Efter ikke at have svaret i to uger, tror jeg, at problemet er endeligt, og jeg burde stoppe med at handle, nu ved jeg ikke, hvad du siger for at appellere til begyndelsen, og tak for din interesse..