Snatch Casino – generel debat (side 20)

En opdatering om mig. Efter 12 dage blev mit Mifinity-indskud endelig krediteret min casinokonto. Jeg havde €100 tilbage efter velkomstbonussen. Det er kun et lille beløb, men jeg vil ikke give dette fiduscasino en cent mere og ønskede at teste udbetalingerne i princippet. Som alle andre blev den aflyst, og der vil nu være en 14-dages udbyderanmodning. Det er bare trist, hvordan disse modbydelige mennesker forsøger at rive os af! Som om de tjekker noget for en udbetaling på €100... Jeg håber, at det bliver ordnet for jer alle, og vi fortsætter med at give hinanden opdateringer. Det er ikke mange penge for mig, men når jeg læser, at nogle mennesker her venter på tusindvis af euro for hævninger, har jeg ondt af dem. Hvis nogen, der læser dette, ikke er på kasinoet endnu: Indbetal ALDRIG dine penge her. Du kan sætte ild til dine penge og få mere ud af dem, for du vil sandsynligvis aldrig se dem her igen, hvis du nogensinde anmoder om en hævning!

Hmm, did the casino tell you that the withdrawal has to go through some kind of investigation or is that what you think? When did you make the withdrawal? I hope it won't take that long, but I can't say for sure. 

I'll be here when you have another update.😕

I går vandt jeg €1000 fra €20 og var nødt til at skrive en klage til casinoguru og askgamblers, dette er toppen. Kasinoet bliver ved med at sige, at noget bliver behandlet, og det er LØGNE LØGNE og løgne. De vil have, at du mister dine penge, fordi du kan annullere hævningen, men det vil jeg ikke, jeg ved ikke, hvad de selv synes.

Spil venligst ikke på dette casino, det er et frygteligt helvede at komme igennem udbetalingen, og jeg er verificeret her. Jeg forstår det ikke, et milliardfirma, og de ved ikke, hvordan de skal tage sig af noget, måske er det derfor, de er et milliardfirma, fordi de røver uskyldige mennesker, men alle bliver fanget.

Det er, hvad kasinoet fortalte mig, præcis det samme som alle andre, der klager her.

Hej, hvis du først vandt i går, tror du så ikke det ville være klogere at vente lidt? Hvilken betalingsmetode bruger du til udbetalinger? I mange casinoer virker det ikke, at du foretager en udbetaling og har den inden for et par timer. Hvad siger kasinoet dig venligst?

Sure, hopefully it won't be long before we contact the casino. If nothing has moved forward, that's pretty sad. 

But for now we have nothing to do but wait.

I dag opstod der et andet problem, kasinoet annullerede min udbetaling, og de undersøger, om mit spil er retfærdigt, de må lave sjov med mig, ikke? Jeg spillede fair og jeg spiller fair, det burde tage op til 14 dage.. det er en joke! De vil have mig til at tabe penge, vær venlig at hjælpe, dette er en fidus, der kalder til himlen.

indbetaling var via btc og udbetaling også via bitcoin. Hjælp venligst, dette casino er en fidus. De vil have dig til at tabe penge, men jeg vil ikke miste dem. Lad være med at spille her.

Så antallet af sager vil stige, og jeg tror, ​​jeg vil spørge mine kolleger om det, fordi mange spillere skriver, at der vil være en undersøgelse i gang.

Vi vil dog ikke gøre noget ved det, og casinoet har ret til at gøre det på eget initiativ eller fra spiludbyderens side.

Hvis intet er løst, eller du ikke har modtaget et svar inden for den angivne tid, skal du sørge for at indgive en klage, og vores team vil forsøge at hjælpe dig.

Jeg håber ikke, det tager lang tid.

Hello everyone,

I wasn’t really planning to share my experience with this casino, but seeing so many of you having the same issue made me change my mind.

It’s been almost 14 days since I made a deposit and actually won €400. When I tried to withdraw the amount, the withdrawal was cancelled after about an hour without any email or notification explaining why. I only found out by chance when I revisited the site to check if they needed any KYC documents. To my surprise, not only could I not withdraw, but there was also no clear info on what was going on.

I contacted support, and they told me (like many of you have also mentioned) that my session is under investigation by the provider for fair play. I waited the 14 days they asked for (which actually ends tomorrow), but I haven’t received any update so far not even a reason why the session is being investigated.

I’ve messaged them several times and still keep getting the same copy-paste reply. Honestly, I don’t know what else to do. I also sent them an email and I’m still waiting for a reply, but I really doubt I’ll get one by tomorrow. If I do, I’ll update here.

I’ve been playing on this and other casinos for quite a while, but this is the first time something like this happens to me. I think it’s unacceptable, especially with zero communication.

At this point I honestly feel like they’re just stalling and hoping I’ll give up on the money. If anyone has any advice or ideas on what I can do, please let me know I’ve really run out of patience this time.

You are right that communication is very important indeed.

Just in case, though, have you checked the spam folder in your email?

Sometimes emails from online casinos drop there, you know.

I hope that our complaint team will be able to investigate the whole matter carefully right away after they review your complaint, so please be patient and wait for the instructions what to do next. 🙏

I did actually. Always checking the spam folder for those emails. No email either way. Let’s hope that because it is really frustrating all this hustle to answer me in any way

Det er ren svindel! Hvordan kan du stadig have kasinoet på grønt? Ingen vil sandsynligvis nogensinde få en udbetaling der...du kan se, hvad der er sket her, siden denne svindlere casinogruppe købte kasinoet. Det er ikke som det plejede at være!

Same here, and totally agree with you!

I am waiting for my withdrawal for 17 days now and i don’t know what I can do anymore.

We have to be patient here because the casino's safety index can be lowered only after the complaint goes unresolved.

Please wait for your complaint to unfold, and hopefully we'll be able to help.

Are you sure? Seems different groups

And YBets Casino and Immerion Casino are rated High and even Very High here. Though I noticed that ratings given in casino.guru are far away to be fair, but if YBets Casino and Immerion Casino as bad as you read that means that all ratings here are 100% bullshit.

Became worse. Couldn't login to my account. Tried recover my password 3 times - useless. I had 910 Eu in my balance "under review".

I hope this little scammers read this. You are Scammers - not casino. I'm going to write it anywhere possible.

To be honest I don’t think that. The reviews in here are genuine

The casino changed company and I think that’s the case with all the requests but I think they could inform us about it and have a better support.

I mean Safety Indexes given by casino.guru to the casinos you call "bad" are very high. "Genuine" doesn't mean reliable. I don't have experience with Ybets for example, but it's rated very high safety here. Are you sure it's as bad?

Snatch casino was under the same company as iwild. Until then everything was running smoothly so that’s why the safety indexes are high.

After the buy out everything went downhill I guess. I think it’s only a month that they changed administration so they don’t have many examples to lower the safety indexes.

The other casinos under that company is ok. This is the problem for now.

As I am saying that I am waiting for my money for over 3 weeks and I don’t get any update from them but I guess I can’t do anything. So we are in the same page.