Snatch Casino – generel debat (side 28)

Det er virkelig en skam. Jeg håber, at min klage endelig bliver behandlet, og at jeg endelig kan hæve penge efter næsten fire måneder.

Sorry I was working so much last couple of days, I did not pay much attention to these messages…

I agree what Radka said on her last comment, I think we all do 🤷‍♂️

I just hope they will start paying out your money too, I just got my 3rd cashout today of 1000e… Which means every wednesday I’m getting 1000e…

I think thats some minimum they can do, or by some miracle maybe they manage to do 2 payments…

So much about their limits, process and verification speed and understanding for people playing on their site 😔

I know. I wish I could be more helpfull... I can at least confirm that the casino pays, eventually.

I could not have said that better, and I'm not replying just because you said you agreed with me. Hold on!

Hope this nightmare ends soon.

Og der er gået yderligere fem dage, siden jeg indsendte det ønskede dokument. Vi går nu ind i uge 10... vildt.

This is crazy indeed. I wish I could come up with something real and positive. But, I guess we know better... 🙁

I mit tilfælde bliver tingene mere og mere bizarre. Casinoet hævder at have sendt mig e-mails med yderligere anmodninger. Casinoguru bekræfter, at de har set skærmbilleder af disse. Men jeg har ALDRIG modtaget disse e-mails. Og de nægter at vise mig skærmbillederne. Det er vanvittigt. Og hver gang de svarer, tager det en uge. De vil slide dig ned, indtil du giver dine penge fra dig.

Hej,

Der er ingen information fra KYC. Du modtager ikke e-mailsene. Du skal skrive til support. De fortæller dig normalt, hvad KYC anmodede om i den angivelige e-mail.... Det er alt sammen meget kompliceret og bevidst.

Are you certain those emails aren't in the junk or bin folder? Could the promotion sections hide them? It usually happens to me. 🙁 I know it sounds silly, just saying that sometimes even the outlook is not accepting messages because of Sender's IP address or domain issues; it is very hard to find out though.

Så jeg er helt sikker og vil stadig gerne se det skærmbillede. Hvorfor viser de det ikke bare til mig? Under alle omstændigheder har jeg nu sendt det ønskede dokument til KYC-afdelingen og videresendt e-mailen til Casinoguru.

Det bliver mere og mere latterligt. De bad om en faktura for at bekræfte min adresse. Jeg sendte dem en regning fra min internetudbyder. Nu beder de om et engelsk dokument eller en officiel oversættelse... Snatch Casino er mere end frække. At klage til Casino Guru er også fuldstændig nytteløst.

Casinoet fortsætter med at snyde tusindvis af spillere med sine positive anmeldelser, og selv en klage fører ikke til nogen løsning. Skam dig, Casino Guru.

De burde bare omdøbe sig selv til Snitch Casino. Det ville være mere gennemsigtigt.

I said it would probably sound silly. I'm sorry, it always does.

Glad you are certain, and, more importantly, cool that you sent the documents to both sides. Smart move. I'm confident we both hope for the best and quickest resolution, so let's see where it actually goes in the complaint.

I understand your feelings, but no one says the resolution will be quick or easy. The casino has made these demands for reasons that are unclear to us, and while you may find the situation ridiculous, I assure you that cooperating is the best approach. I understand that you are under a lot of stress; something unexpected has happened, which makes you feel as though the Safety Index is related to your lengthy KYC procedure. That's not the case.

The complaint is still ongoing, and regardless of your feelings about it, you must complete the KYC process. There is no way around getting withdrawal approved otherwise. Try to hold on, please.

That was a good one. Try to be patient, please. Despite I know how it may sound under such circumstances, the casino pays; otherwise, the Safety Index would be in ruins.

Not a single complaint thus far has ended as unresolved. I believe you will get paid once the KYC has finished.

Og til alle, der har/havde problemer her: Husk, at når jeres sag (forhåbentlig) er løst, vil I give dette ulækre piscasino den lavest mulige vurdering!

Så måske vil i det mindste et par spillere være opmærksomme på dette, før de indbetaler. Og forhåbentlig vil de tjekke anmeldelserne fra de sidste par uger og ikke bare se den mærkelige, svigagtige 8,9/10 fra Casino Guru på hjemmesiden.

The best way to write a user review is to write about the player's experience exactly as it happened there, actually. This way others will have a better idea about how the casino works.

Don't you think so?

Also, please know that all the ratings, or better, safety indexes, on our website are calculated for each casino in our database the same by our dedicated data team. You can read more about it here, if you wish to.

Jeg ventede 3 uger på, at spiludbyderen skulle behandle den. Endelig var den klar, de informerede mig ikke om dette, selvom de lovede. Jeg måtte spørge mig selv via chatten. Jeg hævede pengene, som igen blev tilbageholdt på grund af kyc-aktivitet. Jeg sendte de vedhæftede filer for 3 uger siden, og de hævdede, at kyc-verifikation ikke var nødvendig. Nu har de brug for dokumenterne. De svarede, at kyc-verifikationen kunne tage flere dage.

Forbered dig på, at dette bliver en kamp, ​​der vil vare i uger, hvis ikke måneder! Min udbyders verifikation (dette sker også ekstremt ofte her. Tilfældighed? Jeg tror det ikke) blev afsluttet i slutningen af ​​april. Jeg har ventet på KYC-tjekket lige siden.

Don't think that's normal. Especially when they tell you once that you don't need to send the documents and then say the opposite. 

I saw in your open complaint that Pavel is trying to get a response from the casino. It's been going on for quite a long time and I would like it to be over for you, so hopefully sooner it will be so.