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Snatch Casino – generel debat (side 33)

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7 måneder siden
gbdk

I would appreciate if Casino Guru took blame here.


You kept this casino listed at a 9.1 high safety index even though this has been very serious issues for many many months.


Acting like you arent to blame is ridiculous. This is on you guys. If you warned the community and lowered their rating, there would be zero issues. Nobody would play there. But nope instead you gave them one of the highest ratings in the industry while they ripped people off.


And even still its 7.4 rating when the casino is non responsive, non paying and disrespectful to you and all the members.


I will never ever trust this website ever again. You guys dropped the ball massively.


You should pay every single player who has been robbed out of your own pockets.


This is on you.

7 måneder siden
gbdk

It’s clear you’re frustrated, and to some extent, rightly so. This casino's situation is serious, and we've made it clear that their behavior is unacceptable. But blaming us for their actions isn’t fair.

Casino Guru doesn’t operate this casino. We don’t hold player funds. What we do is monitor patterns, update safety ratings, issue warning labels, and spend real time helping players through our complaints system. All of that has happened.

You keep circling back to the rating, but let’s be honest here, the community did have the information. There were red flags in user reviews, forum discussions, and the complaints section. When a casino changes direction and stops following its own rules, it’s not something they announce to the world. It’s a deliberate shift, and usually a quiet one. We can only react once the evidence becomes visible—and we did.

The rest is to our betters, and no one of us can change that—including you. I'm not saying you're wrong, but facing the same posts every day is really demanding. Running in circles, don't you think? I do.

You also chose to close a complaint against another casino from the same group, calling us "incompetent." It's your choice, but if you don't want to engage with our process, what do you want us to do?

What do you think will be achieved by repeating the same accusations over and over? We hear you. We’ve taken action. But feelings of outrage shouldn’t replace facts. If you’re willing to acknowledge the reality of how this works, we’re still here to help. We are caught in a vicious cycle that brings no good.

If I may be that bold, give us a break, please. And the good news: Some players are actually still being paid.

7 måneder siden
gbdk

No they didnt.


They are in total rogue and rob mode.


Nobody is being paid anywhere at all

7 måneder siden
gbdk

I'm sorry, that's not so true. I asked about this group yesterday. A complaint member confirmed what I also mentioned in Ybets and Immerion threads.

Yet their promises are still a bit struggling for the last couple of days.

7 måneder siden
dedkgb

Presset hjalp. Jeg fik mine penge, utroligt. Aldrig igen på dette elendige casino!

Automatisk oversættelse:
seanlinden
7 måneder siden
gbdk

Amazing. Really happy for you. I know what it's like to be stalled, delayed and messed with.

7 måneder siden
gbdk

It’s clear you’re frustrated, and to some extent, rightly so. This casino's situation is serious, and we've made it clear that their behavior is unacceptable. But blaming us for their actions isn’t fair.

Casino Guru doesn’t operate this casino. We don’t hold player funds. What we do is monitor patterns, update safety ratings, issue warning labels, and spend real time helping players through our complaints system. All of that has happened.

You keep circling back to the rating, but let’s be honest here, the community did have the information. There were red flags in user reviews, forum discussions, and the complaints section. When a casino changes direction and stops following its own rules, it’s not something they announce to the world. It’s a deliberate shift, and usually a quiet one. We can only react once the evidence becomes visible—and we did.

The rest is to our betters, and no one of us can change that—including you. I'm not saying you're wrong, but facing the same posts every day is really demanding. Running in circles, don't you think? I do.

You also chose to close a complaint against another casino from the same group, calling us "incompetent." It's your choice, but if you don't want to engage with our process, what do you want us to do?

What do you think will be achieved by repeating the same accusations over and over? We hear you. We’ve taken action. But feelings of outrage shouldn’t replace facts. If you’re willing to acknowledge the reality of how this works, we’re still here to help. We are caught in a vicious cycle that brings no good.

If I may be that bold, give us a break, please. And the good news: Some players are actually still being paid.

7 måneder siden
gbdk

Stop giving casinos who do not pay players for 4+ months a 9.1 rating.


There is no discussion that needs to happen here. I think everyone agrees.

sdexcid
7 måneder siden
gbdk

We’ve already responded to your concerns. Forum staff doesn’t manage or change the Safety Index. This isn’t the place for repeating the same demand. Thank you for understanding.

7 måneder siden
dedkgb

Presset hjalp. Jeg fik mine penge, utroligt. Aldrig igen på dette elendige casino!

Automatisk oversættelse:
7 måneder siden
gbdk

My heartfelt congratulations!

7 måneder siden
grdkgb

Jeg har også en konto på dette casino, jeg spillede med bonuspenge fra min første indbetaling, men jeg har aldrig forstået, hvorfor pengene kommer ud i deres egen valuta, og hvorfor man skal oprette en digital tegnebog til kryptovalutaer, så man kan hæve dem til sit kort!

Automatisk oversættelse:
Locogreko14
7 måneder siden
gbdk

Well, that's a fascinating subject. Could that be because it's the easiest way for the casino since they are not licensed in your country? Since regulations have been tightened up for the last few years, very often we find out that complex delays are actually caused by a lack of working payout routes to certain countries. Just my observation. 🙂

7 måneder siden
grdkgb

Det kan være, hvad du siger. Problemet er nok, at jeg ikke vil foretrække det igen, fordi det måske er et godt casino, men udbetalingsmetoden er meget vanskelig for mig i tilfældet med Cedars.

Automatisk oversættelse:
Locogreko14
7 måneder siden
gbdk

Of course I could be wrong here; it's just that I recall a few operators quietly closing their Greek market this year just because of the regulations "interfering" with the payouts.

Sad to see any complication affecting good casinos.

7 måneder siden
grdkgb

Sådan er græske casinoer virkelig, jeg foretrækker dem ikke! Jeg kan ikke lide dem særlig meget, og jeg siger det ikke kun fra mit personlige synspunkt, jeg kender mange, der ikke handler med online casinoer i Grækenland! Hvorfor er casinoerne her i Grækenland ikke gode? De er kun til væddemål! Jeg er fra Grækenland, så jeg kender en masse information om dette emne, de har meget strenge vilkår, og deres RTP'er er virkelig lukkede, jeg ved ikke, hvilken procentdel de arbejder med! Men væddemål er virkelig det bedste.

Automatisk oversættelse:
7 måneder siden
sedkgb

Jeg har altid sagt, at det her stinker.

Der er over 120 klager over casinoet, og forumtrådene er fyldt med klager.

Casinoguru har stadig ikke ændret sikkerhedsindekset på Snatchcasino.

Jeg tabte over 20.000 euro på mine udbetalinger, og jeg brugte omkring 100 timer på e-mail- og chatdialog.

Ulækkert, alt sammen.

Automatisk oversættelse:
7 måneder siden
rudkgb

Snach er et godt valg! Jeg er enig!)))

Automatisk oversættelse:
7 måneder siden
grdkgb

Sådan er græske casinoer virkelig, jeg foretrækker dem ikke! Jeg kan ikke lide dem særlig meget, og jeg siger det ikke kun fra mit personlige synspunkt, jeg kender mange, der ikke handler med online casinoer i Grækenland! Hvorfor er casinoerne her i Grækenland ikke gode? De er kun til væddemål! Jeg er fra Grækenland, så jeg kender en masse information om dette emne, de har meget strenge vilkår, og deres RTP'er er virkelig lukkede, jeg ved ikke, hvilken procentdel de arbejder med! Men væddemål er virkelig det bedste.

Automatisk oversættelse:
7 måneder siden
gbdk

Good to know; I hope other Greek players will benefit from your extensive experiences! 😉

Honesty returned: I do not like my locally licensed casinos either... poor games, less choices, tons of providers missing, poor entertainment.

7 måneder siden
sedkgb

Jeg har altid sagt, at det her stinker.

Der er over 120 klager over casinoet, og forumtrådene er fyldt med klager.

Casinoguru har stadig ikke ændret sikkerhedsindekset på Snatchcasino.

Jeg tabte over 20.000 euro på mine udbetalinger, og jeg brugte omkring 100 timer på e-mail- og chatdialog.

Ulækkert, alt sammen.

Automatisk oversættelse:
7 måneder siden
gbdk

Well, I'm sorry you played out the money, but I empathize that the casino was very slow in your case. Sadly, and I know what I'm talking about, lowering the Safety Index would possiby risk payouts for other complaining players who have not lost the money. I imagine how that sounds, but nothing is truly just black or white.

In any case, I would also appreciate a lower index too; the casino has obviously been delaying withdrawals in some cases I saw. Yet your situation could not be handled differently.


Radka
7 måneder siden
grdkgb

Ja, men hvad kan man gøre, når man spiller på et casino? Man er nødt til at tilpasse sig deres hjemmeside og vilkårene, så alt er godt.

Automatisk oversættelse:
Locogreko14
7 måneder siden
gbdk

For the last couple of months, yes - If you have played at the casino, you really have to accept the situation because there is no one who could access the casino platform from the outside or change the way they pay out. We are trying to stay in touch with their new (affiliate contacts) management or owner to help, at least players with active complaints, but it is like playing chess as far as I can tell. Nothing is good when it comes to their stalling practices.


Radka
7 måneder siden
grdkgb

Godmorgen, hvis det bare er forsinkelserne, okay, jeg forstår, at denne praksis, de følger, kan skyldes, at der er ventetid på at udbetale hævninger! Fordi deres økonomiske afdeling muligvis organiserer penge, dokumenter eller penge, så transaktionerne kan foretages til spilleren! Det kan være, at de i store beløb er presset til at give dem hurtigt, for lad os ikke glemme, at dette også er en forretning, der ikke udbetaler penge! Men i det mindste når der er en stor gevinst, betyder det ikke noget at give dem pengene, selvom det er for sent!

Automatisk oversættelse:
7 måneder siden
grdkgb

Som spiller har jeg også nogle gange mine klager, når jeg står over for sådan en situation, men jeg prøver at være tålmodig, så jeg kan løse sagen og henvende mig til eksperter som dig!

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