Snatch Casino – generel debat (side 5)

Hello gidrofas555, 

could you be more specific about why you think we are corrupt? We try to answer on each post. It doesn't matter what topic or problem it is.

You are not correct 🙂. Please read our today's responses. Don't make me write the explanation again. 😊

Hej . Jeg kan ikke lade være med at komme ind i dine samtaler, og jeg vil gerne stille et spørgsmål: hvad er du her for? hvad ville fremme ned og ude kasinoer, der bedrager spillere? som du siger, er der heller ingen her, der har dæmoner og ludomani, alle er rasende over de uretfærdige forhold på kasinoet, og du fik et specifikt svar om point i andre kasinoer af samme ejer, som du ikke kunne svare på noget som helst. fordi du ved, at du tager fejl, og du tjener simpelthen penge på dette skide casino.

Ikke en eller to personer gav Casino Guru en negativ anmeldelse! Men mange mennesker! Bare brug google! Og at kalde negative anmeldelser fra andre "giftige" kan ikke længere overgås i form af uprofessionalitet og mangel på selvrefleksion! De tjener penge på disse korrupte kasinoer! Og de tjener ikke penge på brugere, der indgiver klager (de nævnte det selv)! Nå, dine domme i overensstemmelse hermed! Den manglende objektivitet kan ses i mange klager, som du har afvist! Min klage blev afvist, efter at jeg gav Casino Guru en negativ anmeldelse! Jeg fik at vide, at jeg kan klage på Curacao, og at klagen også vil blive afvist der! Curacao er ikke nødvendigt for dette! De østrigske myndigheder er interesserede i Snatch! Mistanke om kommercielt bedrageri! Ulovligt spil på grund af manglende licens! Et kasino, som ifølge din hjemmeside er ok for Østrig, opererer ulovligt på det østrigske marked! Hvordan forklarer du det???

Hello.

I'm here to add fair points while I feel it should be handy to the community. If you start proclaiming we are all corrupted, praying on players supporting unfair terms, promoting scam casinos, or whatever else you wrote, would you truly expect admins to stay silent?

That would only indicate that we are hiding behind the wall of silence. Well, we're not. Instead we still actively respond.

Can you state a concrete answer which has not yet been answered by any Casino Guru member? Honestly, I'm done with theoretical debates. Let's focus on reality for a while.

Especially when mainly players with unjustified complaints are involved, ignoring any attempts to explain our point of view. I understand you feel deceived, though you were given our point of view.

Every answer we provide results in other fiery accusations, have you noticed, I have ?🙂

I already commented about most accusations mentioned in your ever-be-objective post.

Since we have no power over any casino or licensing authority, in case we can't help players, we always mention the licensing authority is actually the only company that is officially capable of applying pressure on the casinos if the casino is acting fraudulently. We can't since we are not the official authority itself. Though we try to help players using our field of collaboration to resolve complaints.

Yes, the Curacao license (all four actually) pretty much sucks, because players are almost always ignored. Are we to be blamed for this? Instead, we try to provide support sooner than the player reaches the authority.

We also intend to provide a piece of complex information about every casino good, bad, and questionable, so if the casino accepts - meaning allow players to register, we simply inform all players it is possible.

Providing a list of casinos accepting players from Austria does not mean we lure players to play in such casinos. Using your logic, you could say we promote casinos offering Bigtime Gaming games because in alphabetical order this provider will always be listed among the first ones in each game provider's section called "game provider"

We keep repeating, players from Austria should only play in AT-licensed casinos. Players from the UK are well aware of the fact only UK-licensed ones are recommended.

So, now I am wondering, have you ever read any of your guides concerning how to choose a casino? Have you managed to care we provide a tab called AT - licensed casino?

We do that because we know it is an important factor, though it is up to the player if he/she follows the recommendation.

I read the accusations about Casino Guru being paid for promoting bad casinos a couple times a week. Sometimes, I search for the casino that we allegedly promote and find out that it has a rating of 3.5/10, but it's not the case of Snatch.

I feel like some players still don't understand the meaning of "promotion". Our goal is to have (and I believe we have) the largest online casino database in the world. That means whenever you hear about ANY casino, you can check the information we found about them. So let's say when the casino claims that they accept Austrian players, we give you the info we received from them (we send casinos Excel sheets where we ask them to fill all types of information). Having a casino reviewed on our website doesn't mean that we promote it. If we had a shining neon banners luring you to a specific casino, then yes, that would be the casino promotion.

Let's focus on the Snatch casino's rating for a moment. 8.1/10 is very decent, but it's far from being the best. Do you know how many casinos have better rating that this one in our database? 873! So if we really wanted to lure you into an evil casino, we would definitely need to give it a better rating.

The next problem is that many players who complain about our ratings don't read the article, where we explain the whole rating process. There are areas that we check for every casino. When we find out any issues in the given areas, we assign negative points to the casino. That's it, that's the whole process.

I also need to touch the point where you basically say that we reject reviews, because we don't make money from it. If we wanted to do it this way, then it would be enough to have one or two employees who would be rejecting the reviews and that would be it. Meanwhile, we have approximately 12 employees who exclusively deal with complaints only. It simply wouldn't make sense to waste salaries for 12 people if they would be instructed to reject most of complaints.

Kort sagt, alle dårlige vurderinger er fakta, og du holder dig selv, 90% dårlig vurdering, hvordan fungerer det, at du beskriver det her som godt, men du skal også tjene penge ellers forstår jeg ikke din opførsel, og der er ingen til mig Gode argumenter, dette beskidte casino er så forkert at blive betragtet som godt, fordi 99% af søsterkasinoerne IWILD er lige så dårlige, uanset hvilken portal, er der nøjagtig de samme klager. Konklusion: Trist at blive snydt på den måde!!!!

Fuldstændig ret! Sådanne kasinoer bliver skubbet igennem denne hjemmeside! På grund af den positive anmeldelse, registrerer der stadig nye spillere der, som så kan blive flået! Casino Guru er absolut ikke neutral! Der tages ikke noget imod kasinoer, men spillere, der kommer med negative kommentarer (som mig) bliver straks "forbudt"! Min klage mod Snatch blev lukket (uden den sædvanlige forlængelse), fordi jeg gav Casino Guru en negativ anmeldelse! Klagen bliver nu behandlet af Askgamblers

I'm sorry, you'll wrong.

If you took the time to learn more about how we rate casinos and what the consequences of complaints are, I would value your opinion much more, but obviously, you don't care.

Pointing a finger it's always so easy and convenient. 🙂.

Bad ratings may be facts for you, not for us - we build the score solely on proven facts. Do you have proof 90% of casinos showing here are bad? Pass all in, please! We will evaluate your input.

How would you specify a bad casino? It's not so easy to say it's good or bad, there are specifics - so, would you kindly be more concrete? We appreciate every usable proof we can get from players, complaints are just one part. Have you noticed we actively ask players to cooperate?

Stop speaking generally, start proving, I'd say - that's how we do it.

They are not 🙂

I explained to you many times we do not count player's reviews into the score simply because all informations are not proven. Those are just player's opinions. Trustable sites find provable information instead.

To your complaint now, again - since you didn't cooperate the coplaint was closed as unjustified.

Simple as that:

"OK, now let's focus on the complaint. It is clear that you have not provided a key document to finish the verification, I can confirm it since you added me into cc. As I mentioned in my previous reply, if you fail to comply, I will be forced to reject your case.

Concluding all the information above, and the fact that you are not cooperating, I am forced to close this complaint as 'rejected'. Another option for you is to contact the licensing authority, although I am sure that their opinion would be the same.

The way I see it, it was your choice.

This has obviously nothing to do with any negative review you might submitted anywhere, this is about your approach.

Untill today you've submitted 15 complaints. 10 were closed due to your innactivity or lacking proovs from your side. I guess it shows your bitterness just nicely.

We do not bann players for posting bad comment, otherwise your account would be banned already. But, to keep user rating as much as unbiased as we can, we're rejecting negative reviews containing false information or such that only describe losing money - since gambling is mainly about losing money and the casino shouldn't be punished because players are loosing.

Stay well.

Hej, undskyld, men bestræbelserne på at indsamle en masse beviser, jeg har allerede haft det med dig, det handlede om Crazyplay Casino, hvor Paul delvist hjalp mig via e-mail, det var omkring 320 €, hvor kasinoet hævdede, at disse var min Konto overført , men aldrig før i dag, ikke omkring 3 måneder, jeg sendte alle kontoudtog peer screenshot, men de ville have PDF, som jeg ikke havde før nu, fordi jeg modtog dem med posten, og angiveligt blev det overført, de sender mig underlige kontoudtog at det var ude og jeg skulle bede min bank om at se hvor mine penge var, min bank kunne ikke lade være med at grine og forklarede mig det, den der overfører har selvfølgelig ret til dette med bevisbyrdetjek og lav en ansøgning om retsforfølgning, logisk nok, for hvad skulle min bank tjekke, hvad der aldrig kom, især da de først i dagevis hævdede, at det skulle godkendes, betalingen, hvilket var noget sludder, fordi det var godkendt dage før, og jeg kun gjorde det Jeg ventede på at pengene kom på min konto, og så insisterede de på PDF kontoudtog, som allerede nævnt, dette virkede først for 1 dag siden, jeg har nu (desværre tog det lang tid for min bank at skifte) siden i går, endelig kontoudtogene af Modtaget PDF, som jeg også skulle betale ekstra bagud i 2 måneder, skrev jeg også til Paul via e-mail og sendte disse PDF-uddrag i går og bad dem venligst videresende dette til casinoet, alle det blev diskuteret fra januar til februar, er jeg spændt på, hvordan tingene vil fortsætte der, for jeg havde også sagen om en klage her, og sagen blev afsluttet, men jeg må også sige, at Paul troede på mig. For at vende tilbage til dit svar igen, hvad angår indsamling af beviser, gider jeg ikke længere med dette Snatch Casino, fordi det ikke fører til andet end endeløse diskussioner, i sidste ende er kunden fjolset på sådanne kasinoer. Undskyld, det er min erfaring og min mening, jeg vil hellere lukke casinoet og aldrig spille igen, heldigvis indsatte jeg ikke meget, men det gjorde jeg hos Crazyplay 3 måneder.

Fred

Med venlig hilsen

PS Klager over ikke at vinde er noget sludder, casino er kasino og du vinder eller taber, men dette handler om faktisk rip-off og igen, jeg gider ikke bevise dette, håbløst og du skriver ikke vilkår og betingelser eller omdømme, som er uretfærdigt, du skriver endda -meget godt omdømme FRA CASINO GURU -alt er fantastisk og det forstår jeg ikke.

Radka, det du fortæller her, er løgn! Fordi jeg aldrig cc'ede dig, jeg cc'ede Jozef! Jeg vedhæfter gerne skærmbilledet!

På grund af mine mange klager: dette har intet at gøre med at være bitter! Jeg rapporterer korrupte kasinoer! Så simpelt som det! har du et problem med det, eller hvorfor tager du det op hver gang?

Og det faktum, at mange klager blev lukket, fordi jeg ikke længere dømte, er mere sandsynligt på grund af din manglende objektivitet! Har du stadig ikke forstået, at mange spillere ikke længere mener, at du er neutral og fair? Læser du, hvad spillerne skriver her om Snatch og din adfærd, eller ignorerer du alt? Bare se den anden vej eller bebrejde spillerne! Ja, overvej ikke selvrefleksion!!

Hey there again.

I agree complaining about losses is pointless - if the games are fair and square.

The rest - I don't get it.

All terms and conditions are visible in the proper casino you play in. Every bonus says shown on our site says "Full terms apply".

Furthermore, by registering in the casino you confirm you are familiar with the rules, if you're not, you should reach the casino for an explanation.

We are not the casino, we provide the casino list. Kindly said, if you are so interested in the rules - which you should - read those in the casino. You are supposed to do so anyway:

Hello,

I showed what is stated in the complaint. I never said you put me in the cc. Have no clue where you get that.

Why do I still replying? Simply because you still keep saying we pretend to help, while other motives are in motion. While it's you who didn't provide the necessary documents during the KYC, so we couldn't help.

I won't stay silent if you proclaim false descriptions. Isn't this only logical?

You report corrupt casinos - fine, so why do you usually stop in the middle? Why did you leave all those complaints submitted against corrupted casinos in vain?

This is something I can't comprehend.

You think the complaint team is lacking objectivity, well ok, so what do you intend to prove here?

We are not going to change the process because you disagree, I'm sorry.

I guess we should let go.

Her er den med cc'en og du har postet den!!

Hello.

It's quoting actually: The text comes from the complaint, and it was written by the complaint handler - not by me, I only quoted that text. Do you understand now? 🙂

Jeg har allerede foretaget min verifikation, og jeg kan bare ikke foretage tilbagetrækningen, de annullerer og siger, at økonomiafdelingen afviste det, jeg har været på dette i flere dage. Det er absurd med den spiller, der sætter sine penge på spil, og når han vinder, kan han ikke hæve. 😡

Problemet er kendt! Men Casino Guru er ligeglad! Omdømmet er stadig ikke blevet devalueret, selvom der er utallige negative spilleranmeldelser! Snatch tager indskud og nægter udbetalinger! Jeg har ventet i 6 måneder! til udbetalingen på 500 euro!