11 måneder siden
Once more - we do not change ratings based on user reviews. Many reviews are simply written on purpose. We also do not alter ratings based on forum posts.
Instead of constant criticism, try to help the players for a change.🙏
Snatch Casino – generel debat (side 6)
11 måneder siden
Jeg har allerede foretaget min verifikation, og jeg kan bare ikke foretage tilbagetrækningen, de annullerer og siger, at økonomiafdelingen afviste det, jeg har været på dette i flere dage. Det er absurd med den spiller, der sætter sine penge på spil, og når han vinder, kan han ikke hæve. 😡
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11 måneder siden
Hello there.
Do you know the reason for the rejection, please?
If you believe you could use some help, submit a complaint and explain the situation there:
11 måneder siden
Let me add, that we tried - his complaint is dated back to January 2022, by the way, and was unfortunatelly rejected as unjustified:
https://casino.guru/snatch-casino-player-s-attempt-to-self-exclude-from
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11 måneder siden
Blot hævder de, at økonomiafdelingen afviste tilbagetrækningen.
Jeg spillede kun for rigtige penge uden bonusser.
Jeg har foretaget alle kontroller for 3 dage siden.
Hver gang jeg beder om at trække mig, sender de mig en e-mail, der blev afvist, faktisk tror jeg, at de ikke vil betale, så jeg kan gå tilbage til at spille og tabe, men det vil jeg ikke gøre, jeg vil bare falde til ro når jeg trækker mig.
Automatisk oversættelse:
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11 måneder siden
Jeg vil gerne starte med at sige, at det ikke er min opgave at hjælpe spillerne! Ikke jeg arbejder for Casino Guru! Men dig! Og om emnet: Omdømmet ændres ikke baseret på vurderinger: men baseret på klager! Jer allesammen! beslutter sig til fordel for casinoet! Hos Askgamblers er min klage blevet genåbnet for fjerde gang! De bekymrer sig om spillerne der!
Automatisk oversættelse:
11 måneder siden
Sikke noget sludder! I januar 2022 var jeg ikke engang registreret på Snatch Casino! Du er virkelig overvældet
Automatisk oversættelse:
11 måneder siden
De prøvede også at tvinge mig til at spille! Som et resultat lukkede jeg min konto permanent! Så de er klar over, at muligheden for at miste mine penge hos dem ikke længere er tilgængelig! De har stadig ikke betalt! Casino Guru afviste min klage, efter at jeg gav Casino Guru en negativ anmeldelse! De gav heller ikke forlængelse som normalt! Admins personlige følsomheder opvejer spillernes velbefindende
Automatisk oversættelse:
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11 måneder siden
For at indbetale pr. pix på samme tid, genererer de en kode og accepterer den.
Så når du vinder, og du vil modtage via pix, opfinder de en masse ting for ikke at betale brugeren. 
Automatisk oversættelse:
11 måneder siden
Jeg vil gerne starte med at sige, at det ikke er min opgave at hjælpe spillerne! Ikke jeg arbejder for Casino Guru! Men dig! Og om emnet: Omdømmet ændres ikke baseret på vurderinger: men baseret på klager! Jer allesammen! beslutter sig til fordel for casinoet! Hos Askgamblers er min klage blevet genåbnet for fjerde gang! De bekymrer sig om spillerne der!
Automatisk oversættelse:
11 måneder siden
Well, it's not my job either, I do that because I care.
I already explained everything to you many times. I'm sorry, I won't waste my time on you. Since you still write the same hateful things. If you don't like this place, leave us.
Simple as that.
11 måneder siden
Hello.
Just a dumb question, are you sure your CPF number fits? Is it ok? Because the printscreen says you should use it to submit the withdrawal again.
I'm not yet familiar with the Brazilian tax system, so I'm asking.
Let me know, please.
11 måneder siden
Sikke noget sludder! I januar 2022 var jeg ikke engang registreret på Snatch Casino! Du er virkelig overvældet
Automatisk oversættelse:
11 måneder siden
Yes, I'm overwhelmed by your constant arguing and disguised self-pithiness. Your account was closed as unjustified - deal with it, please. Nothing you ever post on the forum will change that.
My mistake, the complaint was submitted on November 2022 - very now. The point stays the same.
11 måneder siden
For at indbetale pr. pix på samme tid, genererer de en kode og accepterer den.
Så når du vinder, og du vil modtage via pix, opfinder de en masse ting for ikke at betale brugeren.
Automatisk oversættelse:
11 måneder siden
I see, but I'm still concerned about the CPF number. Anyway, Nick will do his best to help you out.
11 måneder siden
De prøvede også at tvinge mig til at spille! Som et resultat lukkede jeg min konto permanent! Så de er klar over, at muligheden for at miste mine penge hos dem ikke længere er tilgængelig! De har stadig ikke betalt! Casino Guru afviste min klage, efter at jeg gav Casino Guru en negativ anmeldelse! De gav heller ikke forlængelse som normalt! Admins personlige følsomheder opvejer spillernes velbefindende
Automatisk oversættelse:
11 måneder siden
That's interesting. So do I understand it correctly that you gave us a negative review, but you still wanted to get helped from us? That doesn't make any sense. Anyway, I'm sure we didn't reject your complaint because of the negative review. We have over 70 employees so it's highly possible that the person who dealt with your complaint wasn't even aware of your negative review (if you didn't mention it in your complaint).
Anyway, even when we get negative reviews, we do the opposite. We always try to make sure that that we did everything we could in order to satisfy the player or simply decide fairly and if we get the negative review despite all of that, then at least we have a clear conscience.
I can also see that you submitted 15 complaints on our website. We helped you in some cases and we also rejected them in other cases so it doesn't mean that whenever you submit a complaint, we'll automatically reject it.
Anyway, if you're dissatisfied with the complaint process that we have in Casino Guru, you always have other options that you can use. I think you still don't understand that the we help players with their complaints for free. Even though we spend a lot of time on complaints, it's not something that generates direct income for us. It's not something that pays our bills and wages. We do this, because we earn money through the gambling business so we want to give something back to the players and our authority that we earned in the gambling industry helps us to do so.
I'm going through your posts here and it seems you're dissatisfied basically with everything we do and you blame us for good ratings, rejected complaints etc. I also noticed that you often don't know how we work, how our reputation works, user feedback, complaints, black points and you just spread information that are simply misleading for players who read this. Even though we always react and explain our position and how things work, you just continue with the same. There's not much we could explain, everything has already been explained. So you can either stop with what you've been doing here since November 2022 or you'll get banned. This forum serves to players who are looking for help, who want to discuss various things, they can share they feedback (negative included since it helps us to see things from different angles), but I refuse to constantly read about how bad we are on our own forum. There are plenty of platforms where you can write about it, but I'm not going to tolerate it here anymore. Especially not from you.
11 måneder siden
sandheden er nogle gange svær at forstå, ikke? Jeg forlod Casino Guru for længe siden! Men jeg vil ikke opgive friheden til at deltage i denne diskussion!
Automatisk oversættelse:
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11 måneder siden
Hvorfor lyver du? Der har været utallige e-mails fra mig med anmodning om selvudelukkelse! Blev altid nægtet! Og da jeg truede med at ringe til min advokat, lukkede de den ned! Hvordan kan du lyve så fræk her og hævde, at min konto var uretfærdigt lukket? Vil du have, at jeg poster screenshots for at vise, at du lyver igen?
Automatisk oversættelse:
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11 måneder siden
Jeg har allerede bedt om pix, bankoverførsel, og de afviser det altid og hævder den ugyldige CPF, kun at min CPF er korrekt, og de vil alligevel ikke betale.
Her er endnu en test, den har været afventende siden den 19.05, og endnu en gang nægtede de.
Den mest forfærdelige bettingside, jeg nogensinde har spillet!
Automatisk oversættelse:
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11 måneder siden
Og hvad vurderer du egentlig ??))) lad mig ikke grine, du er bare interesseret i at give gode karakterer til svindlere, på trods af 99% af negative og sandfærdige anmeldelser af rigtige spillere, uden retssag og undersøgelse, tætte spillerklager , Jeg vil ikke blive overrasket over, at du ikke engang overvejer dem til fordel for casinoet og det hele.
Automatisk oversættelse:
11 måneder siden
It's already been mentioned numerous times on this forum, including this thread: User reviews have no impact on the Casino Guru's reputation rating. Those are 2 different things and both are displayed in the casino's detail. For example there are casinos like Vulkan Vegas or Ice casino with a very good Casino Guru's rating, but the user rating (feedback is pretty bad). It's simply because some players experience there quite a long withdrawal times. That's something we don't reflect in our reviews, because we're not able to find out what the average withdrawal period is in every single casino on our website.
I believe the 1000+ complaints that we receive every month speak for themselves. We became the biggest online project helping players with casino related complaints for a reason. If we didn't do it better than others, then players would have no reason to complain here, but they would use other websites. Anyway, that's exactly what you can do if you're dissatisfied with our complaints resolution process. There are other options that you can choose if you believe you'll end up with a better result.
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11 måneder siden
Helt ærligt, jeg ved ikke, hvem du hjalp, men faktum er, at du er på siden af casinoet. Med hensyn til vulkan vegas, jeg har spillet der lige siden begyndelsen af deres åbning, den mest forståelige bonuspolitik af alle casinoer, de trækker sig hurtigt. I modsætning til snatch casinoer, hvor der under aktiveringen af bonussen ikke er nogen information om den maksimale udbetaling. Først i sidste ende vil du få dine øre og resten er de rigtige først, selve navnet taler for sig selv. Komplet kontor, ingen chance for at vinde.
Automatisk oversættelse:
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11 måneder siden
and still, when you look at the user feedback, Vulkan Vegas has BAD reviews
so according to your logic that you described here earlier, they shouldn't have a good rating on Casino Guru, even though we still believe they're fair and everyone can play there safely and even you believe they're a good casino.
Vulkan Vegas is very active when it comes to dealing with player complaints, but we can claim exactly the same about the Snatch Casino. They have 0 unresolved complaints to this date. Of course, you could say they have 0, because we rejected some of the complaints, but then we would just be running in circles in this discussion.
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