From my point, this is a standard procedure. The casino must validate your payment option to add to the system and pair it with your account. It is sometimes called the verification deposit.
There is another thing though - you may need to wager this deposit in order to withdraw the full amount, I would ask about that.
I won $100 in a slot tournament and I took that and played and came out with over $1000. I tried to withdraw the $1000 and they only gave me $100. it specifically states in their terms and conditions:
(this is copied and pasted from their terms and conditions btw)
****Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino.
Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.****
I am livid over this and I tried to talk to them to have them fix it and they just kept saying the same thing over and over. I also saved the whole chat if anyone is interested. unbelievable!! if they don't stick to their terms and condition, then what's the point? I want to fight this but I don't know how! Help!!!
Anyone else having problems collecting winnings?
Hi, I moved your post here under a specific casino where you can get more information about what you want to know. According to what you find here you are not the only one.
How long does this situation last that you can't withdraw ? Has your account been fully verified ? Did the casino give you a reason why you are not allowed to withdraw ?
Tell us more so we can try to help you.
Thank you!
This has been going on since the beginning of July.
Played with NO bonus straight cash deposit
Account fully verified and approved.
The casino keeps telling me its that their payment processor is behind not the casino so therefore they have no say in the payout(s)
I won the first withdrawal on 7-17 and it was "wire approved" on July 25 for $2225.00
The Second withdrawal won on 7-26 and was also "wire approved" on August 9th for $2500
sunrise slots takes 30 days at least to process a withdrawal via bitcoin if it is not done thru coindraw. always use coindraw.
Thanks for that info. I think its close if not over the 30days since I requested withdrawal #1 by bank Wire into my account. I dont think I would mind as much if they told me "Hey, we dont pay right away and it could take up to 1000 days, OK Thanks, I'll wait & will know better not to play with that casino again. But the fact of the matter is the lack follow up, no communication, no sense urgency, and no compassion, is what gets me.
I won $100 in a slot tournament and I took that and played and came out with over $1000. I tried to withdraw the $1000 and they only gave me $100. it specifically states in their terms and conditions:
(this is copied and pasted from their terms and conditions btw)
****Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino.
Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.****
I am livid over this and I tried to talk to them to have them fix it and they just kept saying the same thing over and over. I also saved the whole chat if anyone is interested. unbelievable!! if they don't stick to their terms and condition, then what's the point? I want to fight this but I don't know how! Help!!!
Hey there.
Submit the complaint right here:
https://casino.guru/complaints/create
This is not the first issue associated with winnings gained from Tournaments. Please provide all relevant communications, emails, or anything you have straight away while submitting the complaint to get our dedicated team a good start.
By the way, have you seen this complaint?
https://casino.guru/sunrise-slots-casino-player-s-winnings-were-voided
@dralililopez I hope you don't mind - I think this is a good way to provide further clues about how this casino handles the situation. 🙏
Thanks for that info. I think its close if not over the 30days since I requested withdrawal #1 by bank Wire into my account. I dont think I would mind as much if they told me "Hey, we dont pay right away and it could take up to 1000 days, OK Thanks, I'll wait & will know better not to play with that casino again. But the fact of the matter is the lack follow up, no communication, no sense urgency, and no compassion, is what gets me.
If I may add a reminiscence, I remember a warning placed on this casino saying the withdrawals are extremely slow. I honestly hope those times are not to come again.
Well, now it looks like this:
https://casino.guru/sunrise-slots-casino-review#tab=js-tab-reputation
Mind browsing complaints submitted due to delayed payments? There were many...
https://casino.guru/complaints
May your winnings come soon! 🤞🤞🤞
Of course I don’t mind Radha!!
I know they haven’t reply to my case lately because the representative is ill, whom I send my prayers to.
but hopefully we get an asset soon enough!
let’s keep the fingers crossed!
luv! D.
Sunrise Slots is a legit casino regardless of the black lists. They pay me every time. Sometimes it takes longer than others because of a algorithm on the coindraw side of things. But just be patient and you will get paid!
Of course I don’t mind Radha!!
I know they haven’t reply to my case lately because the representative is ill, whom I send my prayers to.
but hopefully we get an asset soon enough!
let’s keep the fingers crossed!
luv! D.
Yes, I also noticed from your complaint that the casino representative had some health problems. I also read that he will look into the situation with his colleagues, so we will wait for the final decision.
I hope everything will turn out happily. My fingers are crossed as well. 🙂
Sunrise Slots is a legit casino regardless of the black lists. They pay me every time. Sometimes it takes longer than others because of a algorithm on the coindraw side of things. But just be patient and you will get paid!
So it's great if you haven't had any significant problems. Most of the players who wrote here had the opposite experience. However, if you managed to win and withdraw funds without any difficulties, I think you are one of the lucky ones.
May I ask how long it took you to get your money ?
Sunrise doesn’t pay huge scam they shut down there toll free number they also are punt and posh stay away
Hi,
What do you mean Punt and Posh?
Tell me about it !! Lol!!
This casino is a scam. I went to withdrawal $350 which was approved by the manager then declined by the payroll department saying I had multiple accounts which I have never made more than one account. So I guess saying this is their way out of not paying people just be aware.
You should open a complaint here casino guru is the best dealing with them!
D.
I have bank statements ready to send tell me where I need to send them and they will be on the way. I have statements from JULY AUGUST up to Today.
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