Det er faktisk "ligetil". Casinoet indrømmer, at de har identificeret min konto som en duplikat. Hvis deres teknologi er avanceret nok til at forbinde to konti for at nægte en bonus, er den avanceret nok til at se, at den primære konto blev lukket på grund af ludomani.
Manglen på professionel træning er svimlende. Når en spiller har et øjebliks klarhed og tigger om en blokering, lader en ansvarlig operatør ikke kontoen stå vidt åben i timevis eller håner dem ved at spørge: "Hvis du har en ludomani, hvorfor bruger du så stadig din konto?". Endnu værre, de nægtede at lukke min konto, da jeg havde ventende væddemål, og bad mig om at "kontakte os i morgen" - vel vidende at for en afhængig er "i morgen" en evighed af risiko.
Jeg har måttet ty til at oprette nye konti bare for at få svar, fordi de ignorerer hver eneste e-mail. Dette er ikke bare en "teknisk fejl"; det er et bevidst valg om at ignorere sikkerhedsprotokoller og profitere af en andens sygdom.
Jeg ville også elske at se, hvad casinoet siger... men det er altid skjult for mig. Jeg ville elske at se deres svar på mine spørgsmål, men det virker umuligt. Indtil videre er dette de eneste ord fra dem i bitcointalk:
"Hej alle sammen,
Dette problem blev løst via Telegram den 13. januar.
Bemærk venligst, at vi ikke tilbyder refusion af tabte penge. Vi anbefaler også alle brugere at kontakte livechat for anmodninger om selvudelukkelse, da dette giver den hurtigste svartid. E-mailsvar er ikke øjeblikkelige, som det blev forklaret til brugeren.
Med henvisning til skærmbilledet, der blev delt fra chatten med supporten, vil vi gerne præcisere, at vi kun tilbyder fuld selvudelukkelse. Vi tilbyder ikke "kun udbetalings"-begrænsninger, og vi anvender heller ikke indsatsgrænser, som vi anmodede om. Under denne interaktion tilbød vi også at udelukke kontoen fuldstændigt for at forhindre yderligere spil.
Brugeren modtog også alle udestående belønninger, og sagen blev løst i mindelighed.
På Telegram kunne jeg få støtte fra en bridge-person, der hjalp med at genåbne min hovedkonto, så jeg kunne hæve mine penge. Forestil dig en afhængig, hvis samlede penge nægtes at hæve dem. Det var den mindelige løsning, de hentydede til, lol. Ingen refusion, og de kalder det en løsning...
It is indeed "straightforward." The casino admits they identified my account as a duplicate. If their technology is advanced enough to link two accounts to deny a bonus, it is advanced enough to see that the primary account was closed due to gambling addiction.
The lack of professional training is staggering. When a player has a moment of clarity and begs for a block, a responsible operator doesn't leave the account wide open for hours or mock them by asking "if you have a gambling addiction why you still using your account?" . Even worse, they refused to close my account when I had pending bets, telling me to "reach to us tomorrow" —knowing full well that for an addict, "tomorrow" is an eternity of risk.
I’ve had to resort to creating new accounts just to get a response because they ignore every single email . This isn't just a "technical error"; it’s a deliberate choice to ignore safety protocols and profit from someone's illness.
I would also love to see what casino says... but it is always hidden from me. I would love to see their answers to my questions but it seems impossible. So far this are the only words from them in bitcointalk:
"Hi everyone,
This issue was resolved via Telegram on the 13th of January.
Please note that we do not offer refunds on money lost. We also advise all users to contact live chat for self-exclusion requests, as this provides the fastest response time. Email responses are not instant, as was explained to the user.
In reference to the screenshot shared of the chat with support, we would like to clarify that we offer full self-exclusion options only. We do not provide "withdraw-only" restrictions, nor do we apply betting limits, as was requested. During this interaction, we also offered to fully ban the account to prevent any further play.
The user also received all pending rewards, and the matter was resolved amicably."
on telegram I could have the support of a bridge person, that helped reopening my main account to withdraw my funds. imagine an addicted with funds on balance denied from withdrawing it. that was the amicable solution they are referring to lol. no refunds and they call it a resolution...
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