hej
nej ingen opdatering, jeg sendte endda bankkortet hvor kortnummeret er tydeligt, men de fortsætter med at afvise, jeg ved ikke længere hvad jeg skal gøre for at kunne hæve mine penge retmæssigt, men kan en eller anden myndighed gribe ind?
undskyld mig men for 1. gang nægtede de selv med skærmbilledet af den løbende konto, her er det på grænsen til det latterlige!!! Jeg spekulerer på, men hvordan kan de drive lignende kasinoer uden at alle bliver arresteret??? de fortsætter med at svare generisk uden at specificere noget udover at udbetalingerne er blokeret, men de ønsker ikke at acceptere anmodningen med håb om at jeg spiller dem alle!!! fortæl mig, hvad jeg kan gøre!
I can see that you are really frustrated by all this, but on the other hand, the casino needs to verify you. KYC is very important process and they have to do it.
If the casino repeatedly refuse to accept the documents you have sent them and does not explain to you what you should do so these documents can be accepted, there is unfortunately not much you can do right now, but wait.
So, in this case, I suggest you wait for your complaint resolver to get in touch with the casino representative and try to resolve this.
Please be patient, though, as we have many complaints submitted on our site and our resolvers are really busy with all of them.
Veronika will get back to you within the timeline shown on the timer in your complaint, for sure.
Jeg forstår bekræftelsen og det hele, men når du sender mindst 30 gange alle de dokumenter, der perfekt bekræfter din identitet, er det en joke, intet mere, hvorfor beder de ikke om bekræftelsen i depositum? De sørger for, at man bliver træt, spiller om og taber det, han vandt. vi er seriøse og ærlige, dette er virkeligheden, og ligesom mig er der mange brugere med det samme problem, bare se på anmeldelserne
So, hopefully, we'll be able to find out the reason the casino is doing so and everything will be explained soon.
Usually there are not many casinos that would verify players when they deposit. It actually could be seen as a waste of time, to tell you the truth, really time-consuming for them.
Just imagine all the players who want to try the casino, deposit some amount, and play, and then decide that they don't like the casino for various reasons, so they leave and never come back again.
If the casino would verify all these players, it would be really a waste of time, don't you think so?🤷♀️
That is one of the reasons that the verification process starts when withdrawing.
Do you get the point there now?
Jeg forstår udmærket pointen, men virker det system, de bruger, logisk for dig? Derfor kan de ikke forhindre udbetalinger og komme med ubrugelige undskyldninger for at håbe, at spilleren afspiller dem igen og taber dem, hvilket altid er systematisk. Jeg anbefaler at spille på ADM casinoer og vente på, at kontoen bliver verificeret, hvorefter du ikke længere har nogen problemer
I can't really say if the system is logical, for sure.🤷♀️
I believe that every online casino has to do the KYC because they are not able to see the player as the real casinos do, to prevent any issues.
We usually give casinos 14 full days to proceed with this because there can be many factors they need to deal with whenever verifying all the players.
Unfortunately for vulnerable players, it really can be difficult to keep the money in the casino account, and they play them down, as you said, but in many cases, the casino can't be blamed for it, actually.
I'm really sorry that you have to go through this kind of experience, though.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
