Office of the Official Receiver

Hi,

Long shot but ... does anyone have any experience with the Office of the Official Receiver in Malta? If so, can they comment on how long the Receiver took to resolve a company's insolvency and settle outstanding winnings?

Thanks!

Adam.

Hi, since I'm not familiar with this issue, I could definitely use some help from other players who have had experience. 

But have you tried to find something on the internet about this topic ? Or search for an official address and ask if they can enter into such a process ? 

That's what I could think of, I don't know how much more I could help. 

The email I received ran to the tone of:

Genesis Global Limited is undergoing liquidation proceedings and the MGA is liaising with the Office of the Official Receiver to facilitate the return of all outstanding funds. `However, this could take a while since a procedure needs to be followed.

MGA understands customers may have concerns regarding the status of their funds, but the MGA is closely monitoring the situation and doing its utmost to ensure all outstanding funds are returned to the players as soon as possible.

Hence my question.

Thanks.

A.

I clearly understand now that you are asking on the basis of this email. From what I can see, it is not clear whether it can comment on how long it will take. There is no mention of a timeframe, except that it may take some time. 

So it will obviously be necessary to be patient.

Yes. I understand the email. And I understand no timeframe was given.

I didn’t want/need you to interpret the email for me, I wanted to know if anyone else was able to offer their personal experiences.

Hence why I was asking if anyone else had any experience with the Office of the Official Receiver in Malta and could give a steer on the likely timeframe.

thanks.

Hej, jeg har altid givet afkald på kasinoer, ingen AMM'er, men jeg har givet op på dem, jeg har spillet på bookofcasino, jeg har indbetalt omkring 500, jeg har indløst en bonus regelmæssigt, jeg har sendt 20 e-mails, 20 gange dokumenterne har jeg en hævning på 750

euro i bero siden søndag aften siger de falske chats altid de samme ting, hvad kan jeg gøre, ingen måde at kontakte kasinoet direkte

Hi,

It depends on where the casino is located as it must abide by that country's laws.

I wasn't able to access the site, but here are a some contact addresses I found:

• support@bookofcasino.net
• support@bookofcasino1.net
• https://affiliates.bookofcasino.net/contact.asp
• https://www.facebook.com/IncomeAccess
• https://twitter.com/incomeaccess
• http://www.linkedin.com/company/income-access

(There is no live chat.)

Interestingly, all the links point to the same company, "Income Access, A Paysafe Company".

Hope that helps?

A.