Lås Mafinity-kontoen op

Godmorgen min konto er blokeret hvordan fjerner jeg blokeringen?

Hello, do you mean Mifinity account ? Do you know why it was blocked ? It's probably best to write to support and ask what is the reason and what you have to do to get it changed and unblocked. 

Will you please try and let us know what they tell you ?

Justin (MiFinity)

6. august 2024, 09:25 BST

Kære Ermickson Mendes,

Tak for din kontakt.

Vi har allerede nulstillet bekræftelseskodeforsøgene på vores side, så du burde være i stand til at anmode om en ny kode til din mobil og logge ind.

Bekræft også nummeret, der er registreret på din Mifinity-konto.

Hvis du har brug for yderligere hjælp, bedes du kontakte os.

Med venlig hilsen,

Justin

Det var deres svar

Okay, so I see they reset the code you probably use to log in. You may have entered it incorrectly a couple of times and that's why it happened ? Did it help that they reset it and you can log in now ? If not, then write to them again and tell them that you are still having problems and that nothing has been solved. 

Feel free to write to me again to let me know how it is going and if the issue has been fixed. 

Ja, men hvordan gør jeg det nu?

What do you mean now, please, how do you get into the account ? The verification code doesn't work or what is the problem ? Have you written to support again so they can guide you or give you advice ? 

De sagde at de sendte et opkald for at logge ind men jeg har ikke modtaget noget, nu har jeg spurgt igen om det er muligt at ringe til mit nummer som er 964 396 301 eller om det er muligt at oprette en anden konto hvor de kan overføre mig.

I would let your operator know that you are having trouble getting verification codes via SMS. About a year ago, I encountered the same problem. In my case, the sms was blocked by the operator. In any event, be sure to notify the mobile operator and the casino as well. There has to be a cause behind the failure to receive the code. It also might be on the casio's side. Thus, I would try both suggestions.

GOD DAG hvordan gør jeg det

I would say that you need to contact them and explain the problem. To the operator, if by any chance they are blocking the number where the verification code is supposed to arrive and to the payment provider, that you still can't get it and maybe there is an alternative to send it somewhere else. 

Give it a try and let us know what you find out.