Jeg ved ikke, hvad personalets arbejdsplan er, men det vil ikke tage mere end et par dages ventetid, før en klagespecialist når ud til dig, husk der er mange andre åbne klager, så det er normalt, hvis du skal vent lidt, men det bliver ikke meget.
Klageløsningen kan også tage uger, og det afhænger fuldstændig af, hvor hurtigt casinoet reagerer på det, når klagespecialisten beder dig om flere detaljer, vil de indstille en timer for kasinoet til at reagere på klagen (den er en uge lang), hvis kasinoet ikke kommunikerer, gives der en ekstra uge, hvis kasinoet ikke reagerer, lukkes sagen som uløst, og kasinoets rating sænkes.
Dette casino har ingen løste klager (det ser ud til, at de ikke reagerer på dem), men man ved aldrig, det er et forsøg værd
I don't know what the staff's work schedule is but it won't take more than a couple days of wait before a complaint specialist reach out to you, have in mind there are many other open complaints, so it's normal if you have to wait a bit, but it won't be much.
Also, the complaint resolution can take weeks and it completely depends on how quick the casino reacts to it, once the complaint specialist ask you for more details they will set a timer for the casino to react to the complaint (it's a week long), if the casino doesn't communicate an extra week is given, if the casino fails to react then the case is closed as unsolved and the casino's rating is lowered.
This casino has no solved complaints (it seems they don't react to them), but you never know, it's worth a try
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