Manglende kreditering af den resterende saldo på en lukket spillekonto med en almindelig AAMS-licens

Godmorgen, jeg vil gerne spørge dig, om du kan fortælle mig, hvordan jeg kan komme videre til at kontakte AAMS for en klage vedrørende et websted kaldet geniuswin.it, som efter at have lukket kontoen for mere end 2 måneder siden og anmodet om betaling af beløbet indeholdt i ... i dag kan jeg stadig ikke se nogen spor af pengene i alt dette, når de kontakter dem på den eneste kontakt, der er til stede i chatten, fortæller de mig altid den samme sætning, at den snart vil blive behandlet...Jeg har indtryk af, at det bare er en undskyldning for at tage tid og ikke betale...tak Hvis du kan rådgive mig, hvordan jeg skal gå videre for at løse denne ubehagelige situation

Hello there!

This sounds serious. Just to get rid of any possible misunderstandings, do you mean this casino - GeniusWin Casino?

Do I understand correctly that your casino account was closed as per your request, yet the active balance has never made it back to you, right?

In such a case, I would not hesitate to submit the complaint right here and now. I mean, we offer a free-of-charge complaint for players who might need some help, and to me, you sound like one.

If you like the idea, please use this link to start with the complaint process.

Yes, I know you are interested in contacting AAMS, yet this way might help you out. Also, if the casino has done something wrong, other players will be warned through the complaint.

One way or another, this guide provides detailed information about Agenzia delle Dogane e dei Monopoli

Let me know your thoughts on both ways.