Hi,
I tried to contact them using their support email no answer, and I have deposited more than 7000Euro, and I have 12200 Winning and they didn't start KYC nor they answer in the chat. I used your advice in the website, that this website is Authentic and safe. But I'm really sad about this behaviour now.
please help, I want to withdraw, and they don't answer at all. I filed a complaint it's still under review.
That's too much stress as I spent 8K and I'm only withdrawing little as it is.
Try to keep your balance untouched. Sadly, we can't speed up the process for you. Hence you must be strong now. We allow casinos 14 full days to finish the KYC and send the winning to its owner, so make all necessary steps to avoid playing, please!
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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