Tak for dit svar, dlpryce5. Selvom jeg er enig i, at udtrykket kunne skrives mere tydeligt, er det vigtige, at reglen er angivet i T&C'erne.
Vores holdning er nøje forklaret i Fair Gambling Codex :
Reglen om max bet er faktisk en industristandard, ligesom det faktum, at et casino har ret til at beslaglægge spillerens gevinster fra bonusspil efter at have brudt denne regel. Vi foretrækker ikke at gå imod industristandarder ved at straffe kasinoer, der fra tid til anden bruger reglen om maksimal indsats mod spillere.
De fleste casinoer gør ikke og kan ikke teknologisk håndhæve deres max bet regler, og vi finder det ikke uretfærdigt, så længe spilleren kan læse om det i T&C'erne. Derfor er jeg bange for, at hvis du gentagne gange har overtrådt denne specifikke regel, er der ikke meget mere, vi kan gøre.
Lad mig venligst vide, hvis der er andet, jeg kan hjælpe dig med, ellers vil jeg være tvunget til at lukke denne klage. Tak fordi du er forstående.
Thank you for your reply, dlpryce5. While I agree that the term could be written more clearly, the important thing is, that the rule is stated in the T&Cs.
Our position is closely explained in Fair Gambling Codex:
The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
Most casinos don't and can't technologically enforce their max bet rules and we do not find it unfair as long as the player can read about it in the T&Cs. Therefore, I am afraid that in case you repeatedly breached this specific rule, there is not much more we could do.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for being understanding.
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