Hej,
Jeg skriver for at rejse en klage vedrørende dine online slots, nemlig "Big Bass Bonanza Keeping It Reel"
Oplyser (og opfylder) dette spil sit eget individuelle %RTP-tal?
Følgende er mit nettoindskud i løbet af et par dage. (26. februar 2024 - 2. marts 2024 = £3.348,00) Jeg har aldrig nogensinde oplevet noget lignende online bettingfirma. Det du gør er helt sikkert ulovligt og dybest set tyveri?
Jeg har været kunde siden oktober 2023, men jeg blev først bedt om at bekræfte min konto den 28. februar 2024, hvilket forhindrede mig i at fortsætte med at spille spillet. Jeg tror, at dette blev gjort strategisk, da det faktisk var at vinde noget til forandring. Jeg havde spillet på slot i 2 dage på det tidspunkt. Hvorfor vente med at anmode? Se venligst vedhæftede e-mail og transaktioner omkring tidspunktet for bekræftelsesanmodningen.
Jeg vil gerne indsende en anmodning om adgang til registrerede for at få alle mine data sendt til mig.
Jeg vil gerne have nogle af mine penge tilbage på grund af denne (efter min mening) ekstremt ulovlige handling med ikke at behandle kunder retfærdigt, og dit spil er nu formålet.
Heller ikke på noget tidspunkt tog nogen ud for at rådgive om sikrere spilprocedurer, der var på plads på trods af, at jeg indsatte og brugte tusindvis af pund. Dette er absolut absurd.
Jeg forstår, at du har 8 uger til at løse min klage.
Jeg vil tage denne sag videre og kontakte medierne, så andre forbrugere holder sig væk. Jeg har set lignende anmeldelser om tillidspilot, der giver anledning til bekymring for, at virksomheden er korrupt.
Jeg vil oprette en støttegruppe for andre, du har snydt og ønsker at tage dette til parlamentet.
Men for min personlige klage afventer jeg dit svar og undersøger yderligere ved min side juridiske skridt, jeg kan tage for at få mine penge tilbage. Vær sikker på, at jeg vil tage dette så langt jeg kan.
Jeg tror, du er et white label-firma, må jeg spørge, sidste gang du blev revideret, og hvad var resultatet? Da jeg ikke tror du er egnet til formålet.
Hi,
I am writing to raise a complaint regarding your online slots namely "Big Bass Bonanza Keeping It Reel"
Does this game "state (and meet) its own individual %RTP figure?"
The following is my net deposit over the the space of a couple of days. (26th Feb 2024 - 2nd Mar 2024 = £3,348.00) I have never ever experiencesd anything like it online betting company. What you are doing is surely illegal and basically theft?
I have been a customer since October 2023 yet I was only asked to verify my account on 28th February 2024 which prevented me continuing to playing the game. I believe this was done strategically as was actually winning something for change. I had been playing the slot for 2 days at that point. Why wait to then to request? Please see attached email and transactions around the time of verification request.
I would like to submit a data subject access request for all my data to be sent to me.
I would like some of my money back due to this (in my opinion) extremely unlawful act of not treating customers fairly and your gaming are now being purpose.
Also at no point did anyone reach out to advise of safer gambling procedure that were on place despite me depositing and spending thousands of pounds. This is absolutely absurd.
I understand you have 8 weeks in which to resolve my complaint.
I will be taking this Matter further and contact the media so other consumers stay away. I have seen similar reviews on trust pilot raising concerns that the company is corrupt.
I will be creating a support group for others you have scammed and looking to take this to parliament.
However for my personal complaint I await your reply and further investigate at my side legal action I can take to get my money back. Rest assured I will take this as far as I can.
I believe you are are a white label company can I ask the last time you were audited and what was the outcome? As I don’t believe you are fit for purpose.
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