Okay, jeg er tilbage efter længere tid med varme nyheder. Jeg tror dog, det ikke er så varmt, fordi du sandsynligvis allerede var informeret om opdateringen, simonkahkipuro.
Dette er kasinoets udtalelse:
" Vi undskylder oprigtigt for ulejligheden med hensyn til de uafklarede midler på din konto. Efter at have gennemgået din sag, kan vi se, at registreringen ikke blev gennemført, men pengene endte hos os, derfor afventede vi bekræftelse, før vi fortsatte.
Vi er glade for at kunne informere dig om, at din refusion blev behandlet den 26. januar. Vi beklager dybt enhver forsinkelse eller frustration, dette måtte have forårsaget.
Vær opmærksom på, at enhver spillers tilfredshed er af afgørende betydning for os. Vi værdsætter din protektion og vil gerne udvide vores assistance yderligere. Vi byder dig hjertelig velkommen tilbage til vores casino og håber at se dig nyde vores spil.
Skulle du have yderligere bekymringer eller brug for hjælp, så tøv ikke med at kontakte vores kundesupport. Vi er her for at sikre, at din spiloplevelse hos os er intet mindre end enestående.
Tak for din forståelse og tålmodighed. "
Kan du bekræfte ovenstående, og at dit problem er blevet løst?
Hvis ja, kan jeg så overveje sagen løst og lukke den i overensstemmelse hermed, eller er der andet, jeg kan hjælpe dig med?
Ser frem til at høre fra dig.
Alright, I am back after a longer time with hot news. However, I think it is not so hot because you were likely already informed about the update, simonkahkipuro.
This is the casino's statement:
"We extend our sincerest apologies for any inconvenience caused regarding the unresolved funds in your account. Upon reviewing your case, we see the registration wasn't completed, however, the funds ended with us hence, we awaited confirmation before proceeding.
We are pleased to inform you that your refund was successfully processed on January 26th. We deeply regret any delay or frustration this may have caused.
Please know that every player's satisfaction is of paramount importance to us. We value your patronage and would like to extend our assistance further. We warmly welcome you back to our casino and hope to see you enjoying our games.
Should you have any further concerns or require assistance, please don't hesitate to reach out to our Customer Support. We are here to ensure your gaming experience with us is nothing short of exceptional.
Thank you for your understanding and patience."
Can you please confirm the above-stated, and that your issue has been successfully resolved?
If so, can I consider the matter resolved and close it accordingly, or is there anything else I could help you with?
Looking forward to hearing from you.
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