Tidligere spillede jeg med dette casino og indbetalte 4-5 gange, da jeg indsendte til udbetaling bad de om bekræftelsesdokumenter og jeg gav dem i e-mail, de godkendte dokumenterne og udbetalingen blev behandlet på mindre end 30 minutter. Indtil her er alt godt.
Den 22. februar indsatte jeg 10.000 Rs og spillede et væddemål på tennis, og jeg vandt 15.000 Rs, min samlede saldo er 25.000, og derefter spillede jeg live casino, og jeg vandt over 1Lakh Rupees. Derefter indsendte jeg anmodning om tilbagetrækning, men den blev afvist. Jeg kontaktede kundeservice angående problemet, og de sagde, at det blev afvist på grund af yderligere bekræftelse.
For det første bad de om at levere et dokument af e-aadhaar pdf downloadet fra den officielle regerings hjemmeside. Jeg gav dem.
For det andet spurgte de en selfie med ID tæt på mit ansigt med en indbakkebesked fra sikkerhedsafdelingen sammen. Jeg gav dem.
For det tredje spurgte de farvede billeder af passets hovedside. Jeg gav dem.
For det fjerde bad de om at indsende kontoudtog og forsyningsregning. Jeg gav dem.
For det femte spurgte de om billede af mit kørekort fra begge sider. Jeg gav dem.
Til sidst bad de om at give et billede af mit vælgerkort fra begge sider. Jeg svarede dem og sagde, at det var aflyst.
Til sidst spurgte de en selfie med aktuel dato og kode S1M1H3DE skrevet på et ark papir. Jeg gav dem. Hele denne proces blev startet fra 22. februar - 1. marts
Den 3. marts modtog jeg en e-mail om, at udbetaling er tilladt, men jeg kan ikke spille med dem, jeg sendte udbetaling, hele beløbet blev godkendt i 4 transaktioner på henholdsvis 5000, 50000, 50000, 7720.
Jeg ventede i 24 timer med at afspejle udbetalinger på min bankkonto. Men jeg kan ikke se nogen af dem, igen sendte jeg dem en e-mail om, at jeg ikke modtog udbetalinger, og jeg fik svar fra dem, der sagde, at de stadig tjekker min konto.
Endelig den 5. marts fik jeg e-mail fra dem som denne:
"Vi har bragt din sag til det højeste niveau i vores virksomhed, og efter mange overvejelser beklager vi at meddele dig, at din anmodning om udbetaling er blevet afvist. Og vi har også informeret dig om, at din konto er forbudt/lukket".
"Ifølge undersøgelsen havde du mistænkelige væddemål såsom Arbitrage Bet, og du er ikke i stand til at hæve hele din nuværende saldo".
Jeg svarede dem, hvad der var problemet, men de svarer mig ikke.
Previously I Played with this casino and deposited 4-5 times, when i submitted for withdrawal they asked for verification documents and i provided them in email, they approved the documents and withdrawal was processed in less than 30 mins. Until here everything is fine.
On Feb 22 i deposited 10,000 Rs and played a bet on tennis and i won 15,000 Rs, my total balance is 25,000 and after that i played live casino and i won above 1Lakh Rupees. After that i submitted withdrawal request but it was rejected. I contacted customer care regarding the issue and they said it was rejected due to additional verification.
Firstly they asked to provide document of e-aadhaar pdf downloaded from the official government website. I provided them.
Secondly they asked a selfie holding ID near to my face with inbox message from security department together. I provided them.
Thirdly they asked coloured photos of main page of passport. I provided them.
Fourthly they asked to submit Bank Statement and Utility Bill. I provided them.
Fifthly they asked photo of my driving license from both sides. I provided them.
Lastly they asked to provide photo of my voters card from both sided. I replied to them saying that it was cancelled.
Finally they asked a selfie with current date and code S1M1H3DE written on sheet of paper. I provided them. This whole process was started from February 22 - March 1
On March 3 I got email stating that withdrawal is allowed but i can't bet with them, I submitted withdrawal, all the amount was approved in 4 Transactions of 5000, 50000, 50000, 7720 respectively.
I waited for 24 hours to reflect withdrawals in my bank account. But i cant see none of them, again i emailed them that i didn't received withdrawals and i got reply from them sating that they are still checking my account.
Finally on March 5 i got email from them like this :
"We have brought your matter to the highest level in our company, and after much deliberation, we regret to inform you that your withdrawal request has been denied. And we also to informed you that your account is banned/closed".
"According to the investigation you had suspicious betting such as Arbitrage Bet and you are unable to withdraw all of your current balance".
I replied to them what was the problem but they are not replying to me.
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